1st Edition
Online Dispute Resolution for Consumers in the European Union
By Pablo Cortés
Copyright 2011
288 Pages
by
Routledge
288 Pages
by
Routledge
288 Pages
by
Routledge
Also available as eBook on:
A PDF version of this book is available for free in open access via www.tandfebooks.com as well as the OAPEN Library platform, www.oapen.org. It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project.
E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties... Read more
Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU
Biography
Pablo Cortés is the CSET Lecturer in Civil Justice at the University of Leicester, UK.
