1st Edition

The Business Side of Learning Design and Technologies

By Shahron Williams van Rooij Copyright 2018
    406 Pages 34 B/W Illustrations
    by Routledge

    406 Pages 34 B/W Illustrations
    by Routledge

    The Business Side of Learning Design and Technologies provides a ready reference with actionable tools and techniques for recognizing the impact of learning design/technology decisions at the project, business unit, and organizational levels. Written for early- and mid-career learning designers and developers as well as students and researchers in instructional/learning design and technology programs, this volume focuses on the business issues underlying the selection, design, implementation, and evaluation of learning opportunities. Using scholarly and practitioner research, interviews with Learning and Development thought leaders, and the author’s own experience, readers will learn how to speak the language of business to demonstrate the value of learning design and technologies.

     

     

    List of Figures

    List of Tables

    Preface and Acknowledgements

    Introduction

    Part One: The Changing Practice of Learning Design and Technologies

    Chapter 1 The Learning Design Profession: Your Job is What?

    The Workplace Kaleidoscope

    Seeking the All-Knowing Source

    The Learning Design and Technologies Professional

    Staying Relevant in a Dilbert© World of Change

    Learning Design Profession Self-Check

    Food for Thought

    Up Next

    References

    Chapter 2 Designing to Improve Performance: It’s All about Change

    Organizational Change Management as a Field of Study

    Becoming an Agent of Change

    Change Management as the Un-Dilbert© Mindset

    Designing for Change Self-Check

    Food for Thought

    Up Next

    References

    Chapter 3 Instructional vs. Non-Instructional Interventions: What’s the Difference?

    Learning, Instruction, and Performance Interventions

    The Learning Designer’s Wheelhouse

    Making a Smooth Handoff

    Intervention Selection Self-Check

    Food for Thought

    Up Next

    References

    Chapter 4 Needs Assessment and Analysis: Is Instruction the Solution?

    Needs Assessment: What the Scholars Say

    Conducting a Needs Assessment: What the Practitioners Do

    Doing More with What You Already Know

    Some Lessons Learned

    Needs Assessment Self-Check

    Food for Thought

    Up Next

    References

    Part Two: The Workplace Environment

    Chapter 5 The Impact of Organizational Culture: Walking the Walk

    The Nature of Organizational Culture and Sub-Cultures

    Supporting a Culture of Learning

    Navigating Your Organization’s Cultural Waters with Dilbert© at the Helm

    Organizational Culture Self-Check

    Food for Thought

    Up Next

    References

    Chapter 6 Stakeholder Analysis: Who’s on First?

    Stakeholder Theory and the Organization

    Stakeholder Theory in Practice

    Who’s on First? Dilbert’s© Guide to Stakeholder Analysis

    Stakeholder Analysis Self-Check

    Food for Thought

    Up Next

    References

    Chapter 7 Emotional Intelligence: Catch-phrase or Competency?

    Definitions, Models, and Measures: What the Scholars Say

    EI in the Workplace: What the Practitioners Do

    EI and How to Get It: What Would Dilbert© Do?

    EI Self-Check

    Food for Thought

    Up Next

    References

    Part Three: Demonstrating the Value of Learning Design and Technologies

    Chapter 8 Business Case Writing: Offense or Defense?

    Evidence-Based Decision-Making: What Organizational Leaders (Should) Do

    The Thinking Behind Your Business Case

    Crafting Your Business Case

    Dilbert’s© Lessons Learned from Failed Business Cases

    Business Case Self-Check

    Food for Thought

    Up Next

    References

    Chapter 9 Budgeting and Cost Management: Show Them the Money

    The Basics: Never Lost in Translation

    Collecting Financial Data: The Need to Know

    Managing Costs: Avoiding Dilbert©-like Dilemmas

    Budgeting and Cost Management Self-Check

    Food for Thought

    Up Next

    References

    Chapter 10 Project Management: People + Process = Results, Sometimes

    The Current State of Project Management Research: In Flux but Progressing

    Project Management and Instructional Design

    Project Management Skills and Instructional Design Skills: The Shared Must-Have’s

    Key Considerations: Avoiding the Dilbert© Project Experience

    Project Management Self-Check

    Food for Thought

    Up Next

    References

    Chapter 11 Evaluation: Metrics, Measures, Dashboards

    The Evaluation Landscape

    Models for Decision-Makers

    Tapping into Your Instructional Designer’s Evaluation Toolkit

    Lessons Learned for the Successful Use of Evaluation

    Evaluation Self-Check

    Food for Thought

    Up Next

    References

    Part Four: Issues, Trends, and Opportunities

    Chapter 12 Analytics: Tapping into the Enterprise Infrastructure

    State of the Field

    Learning Analytics in Academic vs. Non-Academic Workplace Settings

    Learning Analytics for the Learning Designer

    Learning Analytics Capability and How to Recognize It

    Learning Analytics Self-Check

    Food for Thought

    Up Next

    References

    Chapter 13 Professional Ethics: It May Not Be Illegal but ….

    Business Ethics: Not an Oxymoron

    Ethics in the Field of L&D

    Identifying Ethical Pitfalls

    Dilbert’s© Guide to Avoiding Ethical Pitfalls

    Professional Ethics Self-Check

    Food for Thought

    Up Next

    References

    Chapter 14 Ten-Point Sanity Check: Avoiding Self-Inflicted Wounds

    Reflective Practice: More than Just "Think Before You Act"

    Self-Inflicted Wounds

    The Un-Dilbert© Guide to Sustaining Reflective Practices

    Reflective Practice Self-Check

    Up Next

    References

    Chapter 15 Beyond Learning Design: Taking Your Career to the Next Level

    From Organizational Career Paths to DIY

    Know Before You Go: Your Career Thus Far

    Defining and Implementing Plan B

    Some Final Thoughts

    References

     

    Glossary

    List of E-Suite Views Contributors

    Index

    Biography

    Shahron Williams van Rooij is Associate Professor in the Learning Technologies Division of the College of Education and Human Development at George Mason University, USA.

    "I wish I’d had a copy of The Business Side of Learning Design and Technologies decades ago when I started my career as a learning and development professional. Shahron Williams van Rooij has done a masterful job in writing a thorough desk reference for those working in Learning and Development that differs from other books on the subject by placing emphasis on the business side of learning."

    —Alice K. Waagen, PhD, President and Founder, Workforce Learning LLC

    "Timely and on-point, a much needed resource for students and L&D practitioners. Dr. van Rooij brings together practical realities, individual and corporate expectations, and the values of instructional design into a well-rounded perspective on the role of the ISD in the business world. Truly a survival guide for those shaping their strategies in training departments everywhere."

    —Judith H. Bayliss, PhD, Chief Education Advisor, Defense Acquisition University, USA

    "The Business Side of Learning Design and Technologies represents the quintessential manuscript on thinking through and delivering impactful learning. While other authors focus on the mechanics of curriculum design or technologies, Dr. van Rooij provides a roadmap to ensure that learning is aligned to and supports business outcomes and demonstrates value to the bottom line. This comprehensive work elevates the profession and, once applied, will demonstrate the positive benefits that learning practices and culture have to business success."

    —John M. Mullins, Chief Strategy Officer/Performance, The Millennium Group, International, LLC

    "There are books on learning design that include a mention of organisational change, and a few books on managing change that refer to the role of learning and development. Here is a much-needed book that focuses on the business competences that L&D professionals need in order to play an effective role. It should be on every learning designer's bookshelf."

    —Nick Rushby, Editor, Education & Self-Development

    "This book touches every key component to the business side of this profession, presented in a non-intimidating and easy-to-read format. I would recommend it to learning design and technology professionals who desire to augment their business acumen."

    —Steven Williams, PhD, Vice President, Institute for Leadership Development & Research, and Chief Learning Officer, The Executive Leadership Council, USA