1st Edition
How Organisations Measure Success The Use of Performance Indicators in Government
210 Pages
by
Routledge
210 Pages
by
Routledge
216 Pages
by
Routledge
Also available as eBook on:
Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success... Read more
List of tables; List of abbreviations; Introduction; 1. Revolution or resurrection? The history of a concept; 2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators; 3. The criminal justice system: police, courts, and prisons; 4. The welfare system: Social Security and the National Health Service; 5. The private sector: banks, building societies, and retail stores; 6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index; Subject index
Biography
Neil Carter, Patricia Day, Rudolf Klein
`A book that any student of public policy or public administration should read' Public Policy Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
`Essential reading for anyone grappling with Performance Indicators, which are likely to be here to stay.' - International Journal of Sociology and Social Policy
