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Managerial Competence within the Tourism and Hospitality Service Industries: Global Cultural Contextual Analysis book cover

1st Edition

Managerial Competence within the Tourism and Hospitality Service Industries Global Cultural Contextual Analysis

By John Saee Copyright 2006
280 Pages 1 B/W Illustrations
by Routledge

280 Pages 1 B/W Illustrations
by Routledge

256 Pages 1 B/W Illustrations
by Routledge
Also available as eBook on:
This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.... Read more

1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries  2. Communication, Culture and Managerial Functions  3. Theoretical Perspectives on Intercultural Communication  4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity  5. Research Methodology  6. Results and Analysis  7. Conclusion.  Bibliography.

Biography

John Saee

"Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforce in the domestic or international setting." Henri Jolles, European School of Management, France

"A ground breaking research with major contribution to the frontiers of management knowledge"  Olga Muzychenko, Graduate School of Business, University of Adelaide, Australia

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