240 Pages
by
Routledge
240 Pages
by
Routledge
Also available as eBook on:
This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people... Read more
Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.
Biography
Michael Riley, John O'Connor
