486 Pages
by
Routledge
488 Pages
by
Routledge
Also available as eBook on:
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization... Read more
Part One The Foundations of TQM
Understanding quality; Models and frameworks for total quality management; Leadership and commitment
Part Two Planning; Policy, strategy and goal deployment; Partnerships and resources; Design for quality Part Three Performance; Performance measurement frameworks; Self-assessment, audits and reviews; Benchmarking Part Four Processes; Process management; Process redesign/ engineering; Quality management system; Continuous improvement
Part Five People; 14 Human resource management; Culture change through teamwork; Communications, innovation and learning Part Six Implementation; Implementing TQM
Understanding quality; Models and frameworks for total quality management; Leadership and commitment
Part Two Planning; Policy, strategy and goal deployment; Partnerships and resources; Design for quality Part Three Performance; Performance measurement frameworks; Self-assessment, audits and reviews; Benchmarking Part Four Processes; Process management; Process redesign/ engineering; Quality management system; Continuous improvement
Part Five People; 14 Human resource management; Culture change through teamwork; Communications, innovation and learning Part Six Implementation; Implementing TQM
Biography
John S. Oakland
