1st Edition
Human Resource Management for the Hospitality and Tourism Industries
By Dennis Nickson
Copyright 2007
320 Pages
by
Routledge
320 Pages
by
Routledge
320 Pages
by
Routledge
Also available as eBook on:
Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour... Read more
1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research
Biography
Dennis Nickson is Professor and Head of Department of HRM, University of Strathclyde Business School
