1st Edition
Responding to Crisis A Rhetorical Approach to Crisis Communication
392 Pages
by
Routledge
388 Pages
by
Routledge
392 Pages
by
Routledge
Also available as eBook on:
In recent years, researchers and practitioners have explored the nature, theory, and best practices that are required for effective and ethical crisis preparation and response. The consequences of being unprepared to respond quickly, appropriately, and ethically to a crisis are dramatic and well documented. For this reason, crisis consulting and the development of crisis response plans and... Read more
Contents: R.L. Heath, D.P. Millar, A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses. D.P. Millar, Exposing the Errors: An Examination of the Nature of Organizational Crises. R.L. Heath, Part I:Crisis Preparation: Planning for the Inevitable. D.W. Stacks, Crisis Management: Toward a Multidimensional Model of Public Relations. T.L. Holder, Constructing Response During Uncertainty: Organizing for Crisis. C. Bechler, Reframing the Organizational Exigency: Taking a New Approach in Crisis Research. B.A. Olaniran, D.E. Williams, Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology. W.T. Coombs, S.J. Holladay, Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. J.L. Borda, S. Mackey-Kallis, A Model for Crisis Management. M.D. Saunders, Patterns of Conflict Preceding a Crisis: A Case Study Analysis. R.L. Heath, Part II:Crisis Response: The Time to Speak. F.E. Millar, D.B. Beck, Metaphors of Crisis. R.L. Heath, Telling a Story: A Narrative Approach to Communication During Crisis. M.R. Finch, L.S. Welker, Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization's Precrisis Environment. K.M. Hearit, J.L. Courtright, A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies. S. Wilihnganz, J.L. Hart, G.B. Leichty, Telling the Story of Organizational Change. J.E. Massey, Managing Organizational Images: Crisis Response and Legitimacy Restoration. R.L. Heath, Part III:After the Dance Is Over: Postcrisis Response. T.L. Sellnow, R.R. Ulmer, Ambiguity as an Inherent Factor in Organizational Crisis Communication. W.L. Benoit, Image Restoration Discourse and Crisis Communication. S.S. Huxman, Exigencies, Explanations, and Executions: Toward a Dynamic Theory of the Crisis Communication Genre. K. Leeper, Downsizing or Reduction-in-Force: A Crisis Residual. F.J. Marra, Excellent Crisis Communication: Beyond Crisis Plans. K.T. Theus, Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication.
Biography
Dan Pyle Millar, Robert L. Heath
