1st Edition
The Business Value of IT Managing Risks, Optimizing Performance and Measuring Results
What Does IT Contribute to the Business?
What Should the Business Expect from IT?
How Do I Measure the Value of IT?
How Much IT Is Enough?
Am I Paying Too Much for IT?
Why Should We Care About IT Governance?
Who Governs IT?
What Models Should IT Use?
What Tools Should IT Use?
Are we Outsourcing Effectively?
Why Should We Measure IT Performance?
How Do I Measure IT Performance?
Is IT Operating Effectively?
Where Are We in Relation to Industry Peers?
How Can We Do IT Better?
How Should We Change?
How Can We Manage IT Changes?
How Should IT Manage Risk?
How Should IT Manage Its People?
What Should IT Expect From the Business?
Index
Biography
Michael D. S. Harris, David Herron, Stasia Iwanicki
An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.
—Mike Antico, CTO, Wolters Kluwer, New York, USA
