1st Edition
The Crime Numbers Game Management by Manipulation
Forewords by Sir Hugh Orde, OBE, QPM, President of the Association of Chief Police Officers for England, Wales and Northern Ireland and Commissioner Andrew Scipione, APM, New South Wales Police Force, Australia
The Unusual Suspects
Police under Arrest
Numerical Performance: Distortions and Displacement
Compstat Conversions
Private Sector Performance Shortcomings
Unraveling the Puzzle
The NYPD’s Untold Story: Crime Report Manipulation
Compstat
Survey of Retirees
Interviews
Crime Victims Coming Forward
Detective Harold Hernandez
Hospital Data
New York State Division of Criminal Justice Services Data
Recently Released Historical Data
The Letter of the Law
NYPD Complaint Reports for Illegal Drug Use
Admitted Problems with Manipulation by the NYPD and
Other Jurisdictions
Audiotapes
Our Report Goes Public
Performance Management: Pitfalls and Prospects
Organizational–Managerial Consequences
Field Operations Restrictions
Societal Consequences
Prospects for Reform
Performance Management in New York City: The Use of
Symbolic Language
Police Performance Management: The View from Abroad
Performance Policing in the United Kingdom
Australia
France
Big Bad Bully Bosses: Leadership 101
The Unrelenting Pressures of NYPD Compstat
Bullying Behaviors by Management
Leadership
NYPD and the Media: Curbing Criticism
The Condemnations
Understanding NYPD–Media Spin
The Nature of Police–Media Interactions
The NYPD and the Media: Political Ramifications
Promoting Favorable Stories
Suppressing Dissent
Marginalizing Criticism
Conclusion—Conflicting Forces
Compstat: Underpinnings and Implications
Broken Windows Theory and Compstat
Limited versus Unlimited Government
Transparency
Social Science Theory and NYPD Compstat
Specific Examples
Silence Is Not An Option
Lesson Learned
Issues
Chapter Ramifications
Appendix
Index
Biography
John A. Eterno, Eli B. Silverman
" … absolutely worth reading. It raises serious concerns which, if true, amount to a terrible management system which has been allowed to run amok—raising some frightening civil liberties issues. It should be read by anyone involved in law enforcement and public safety statistical analysis because it highlights many possible ways to game the system and then describes the unintended consequences of such gaming."
—Nick Selby, in Police-Led Intelligence
