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Emotional Labour in Health Care
The unmanaged heart of nursing
Series: Critical Studies in Health and Society
Do nurses still care? In today’s inflexible, fast-paced and more accountable workplace where biomedical and clinical models dominate health care practice, is there room for emotional labour? Based on original empirical research, this book delves into personal accounts of nurses' emotion expressions...
Published June 25th 2008 by Routledge