Customers in the USA, Canada and South America
For customers in the United States, Canada and all other countries outside the European Union, products sold on this website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged, defective or incorrect items.
Resellers looking for our returns policy should contact their sales representative.
Customers in the European Union
Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.
To cancel your purchase you must contact us at the address below within the seven-working-day ‘cooling-off period’:
(Order Enquiries – UK, Europe, Asia, Australia & Africa)
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401
Please note that you are responsible for postage/carriage costs of returning the items to us unless the item is damaged or defective, or is different to the one you ordered. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Business Enterprise and Regulatory Reform website.