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'An engaging and accessible book for anyone interested in developing an understanding of how to analyse written and spoken language in a variety of workplace situations. The text is not only informative but also offers the reader many practical applications.' - Shuna Marr, www.escalate.ac.uk
' ... it is engaging and accessible book for anyone interested in developing an understanding of how to analyse written and spoken language in a variety of workplace situations. The text is not only informative but also offers the reader many practical applications.' – ESCalate
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