Table of Contents

Preface Acknowledgments Part I - Understanding 1. An Introduction to Operations Management 2. Frameworks for the Analysis of Operations Management 3. An Introduction to Strategic Management Part II - Synthesis & Analysis 4. Towards a Taxonomy of Operations Strategies 5. The Essence of an Operations Strategy 6. The Deployment of an Operations Strategy 7. Influences and Factors that Shape an Operations Strategy 8. Operations Strategy as Source of Sustainable Competitive Advantage 9. Understanding Demand Complexity 10. New Research in Demand Understanding
Part III - Applications 11. Operations Strategy: Retail & Manufacturing Applications 12. Operations Strategy: SME & Service Sector Applications 13. Operations Strategy: Global Trade & Network Supply Applications 14. Operations Strategy: E-Commerce & Strategic Co-ordination Applications