Table of Contents

• Foreword (H. H. A. Cooper)
  
• Preface
  
• Acknowledgments
  
• Chapter 1. Preincident Preparation
  
• Select Negotiators
  
• Establish Selection Timeline
  
• Use the Decision Tree
  
• Develop General Orders and Standard Operating Procedures
  
• Deal with the Media
  
• Chapter 2. First-Response Duties
  
• Follow the Steps for First Response
  
• Develop Intelligence at the Scene
  
• Gather Important Information Immediately in Hostage and Barricade Situations
  
• Chapter 3. Callout Response
  
• Keep Equipment Prepared
  
• Prepare Your Family
  
• Prepare Yourself
  
• Respond to the Scene
  
• Report to the Command Post
  
• Chapter 4. Arriving on Scene and Setting Up
  
• Organize Personnel at the Scene
  
• Remain Aware of Legal Considerations
  
• Observe Telephone Surveillance Guidelines and Laws
  
• Set Up Telephone or Other Communication System
  
• Chapter 5. Preparing to Negotiate
  
• Review Information on the Abnormal Psychology of Hostage Takers
  
• Review Negotiations Strategies
  
• Chapter 6. Making Contact and Beginning Negotiations
  
• Know the Stages of Negotiations
  
• Review the Greenstone Model of Crisis Intervention
  
• Determine Whether You Have a Hostage or Crisis Situation
  
• Review the Basic Steps for Contact with the Hostage Taker
  
• Use Boards
  
• Ignore Deadlines, but Be Prepared to Explain
  
• Listen for Demands
  
• Prepare for Face-to-Face Negotiations
  
• Set Goals for Negotiations
  
• Remember That Negotiations Are a Team Effort
  
• Keep the Subject in Problem-Solving Mode
  
• Determine Whether You Are Making Progress
  
• Know How to Use the Pat Words and Phrases
  
• Go Step by Step
  
• Understand and Use Stockholm Syndrome
  
• The Dos and Don’ts for Hostage and Crisis Negotiators
  
• Use Time Appropriately
  
• Understand Why We Do Not Trade Hostages
  
• Use Translators Appropriately and Effectively
  
• Know When and How to Call a Time-Out
  
• Select a Mental Health Professional to Assist the Team
  
• Be a Mental Health Consultant to a Negotiations Team
  
• Chapter 7. Preparing for the Surrender
  
• Understand and Develop the Process
  
• Use the Guidelines
  
• Chapter 8. Postincident Tasks
  
• Debrief the Hostage Negotiations Team
  
• Use the Debriefing Sheet
  
• Review the Ten Most Serious Errors
  
• Illustrative Case Study: Why Did It Work?
  
• Chapter 9. Attending to Special Issues
  
• Consider Risk Factors
  
• Utilize the Violence Risk Analysis Worksheet
  
• Review Red Flag Indicators and Pay Attention to Them
  
• Know When to Terminate Utilities
  
• Know How to Win and Lose As a Team
  
• Know How to Survive if You Are Taken Hostage
  
• Consider the Role of Tactical Emergency Medical Support for Negotiators
  
• Chapter 10. Specific Issues Relating to Suicide
  
• Review the Procedures for Responding to a Suicidal Subject
  
• Know How to Use the Lethality Scale
  
• Recognize a “Suicide by Cop”: Victim-Precipitated Suicide
  
• Confronting Adolescent Suicide
  
• Chapter 11. Developing Negotiator Survival Skills
  
• Use Self-Relaxation Skills
  
• Understand the Signs of Job Stress and Burnout
  
• Develop Personal Survival Skills
  
• Chapter 12. Learning and Using Effective Communication Skills
  
• Ask the Right Questions
  
• Understand the Messages
  
• Understand the Nature of Distortions
  
• Be Empathetic
  
• Never Assume
  
• Clarify Statements
  
• Know When and How to Ask Questions
  
• Deal Effectively with Silence
  
• Understand Content and Feelings
  
• Respond to the Subje