Table of Contents

Part I - Understanding
1. An Introduction to Operations Management
2. Frameworks for the Analysis of Operations Management
3. An Introduction to Strategic Management

Part II - Analysis and Synthesis
4. Towards a Taxonomy of Operations Strategies
5. The Essence of an Operations Strategy
6. The Deployment of an Operations Strategy
7. Tactical Factors that Shape an Operations Strategy
8. Operations Strategy as Source of Sustainable Competitive Advantage
9. Understanding Demand Complexity
10. New Research in Demand Understanding

Part III - Applications
11. Operations Strategy: Retail and Manufacturing Applications
12. Operations Strategy: SME and Service Sector Applications
13. Operations Strategy: Global Trade and and Network Supply Applications
14. Operations Strategy: eBusiness and Strategic Coordinator Applications