Risk Management for Events is a comprehensive and practical guide that supports academic and professional development programs to prepare individuals for entering or advancement in the international events industry.
Events of all types are produced every day for all manner of purposes, attracting all sorts of people. Creating and managing the environment in which these people will gather carries with it awesome responsibilities — legal, ethical, and financial. To provide a safe and secure setting and to operate in a manner that ensures that the hosting organizations or individuals achieve their objectives in a proper and profitable way, event risk management must be fully integrated into all event plans and throughout the event management process.
This new edition has been revised and updated to include:
- New case studies and examples from a wide range of international destinations and different types of events.
- Updated statistics and data throughout.
- New content on emergent risk, on-site decision-making, terrorism, and public health, including the COVID-19 pandemic, and corruption within events.
- Updated online material, including a case study archive and weblinks to useful resources.
This will be an invaluable resource for all those studying events management.
About the authors
Series preface
Preface to this edition
List of figures
List of tables
Part One: Understanding risk management
1. The role of risk management for events
Introduction
Risk, management, and risk management
The role and scope of events
The role and scope of event management
The integration of risk management and event management
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
Case study
2. The risk management process, tools, and techniques
Introduction
The risk management process
The tools and techniques for effective risk management
Summary
Chapter review challenge
Key terminology
Discussion Topic: Fat Tail Risk and Events
Exercise
Part Two: The scope of risk management
3. Legal and ethical compliance
Introduction
Legal responsibility
Contracts and other legal documents
Statutory and regulatory obligations
Event-specific legislation
Compliance management
Ethical issues
Summary
Chapter review challenge
Key terminology
4. Health and safety
Introduction
Life safety codes
Public health issues
Occupational health and safety
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
Research Exercise
5. Loss prevention, corruption, and security
Introduction
Loss prevention
Contingency and continuity planning
Corruption
Risk financing and insurance
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
Case study: The Long Spoon
6. Emergency preparedness
Introduction
Emergency management
Mitigation
Preparedness
Response
Recovery
Evacuations
Medical emergencies
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
Part Three: Organizational safeguards
7. Administrative safeguards
Introduction
Time management
Financial management
Human resources management
Procurement management
Systems management
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
8. Communications
Introduction
Communications management
Information management
Stakeholder management
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
9. Marketing issues
Introduction
Marketing plan
Promotions
Public relations
Sponsorship management
Sales activities
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
Part Four: Operational safeguards
10. Program design
Introduction
Designing the experience
Designing the environment
Food and beverage service
Entertainment
Production elements
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
11. Site management
Introduction
Site selection
Site planning and development
Infrastructure management
Managing the logistics
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
12. Attendee and crowd management
Introduction
Attendee and participant management
Crowd management and security
Attendee care and comfort
Summary
Chapter review challenge
Practical risk management exercise
Key terminology
Part Five: Appendices
Appendix A: Event concept worksheet
Appendix B: Risk register worksheet
Appendix C: Site inspection checklist
Appendix D: Security plan worksheet
Appendix E: Sample instructions for security personnel
Appendix F: Emergency plan worksheet
Appendix G: Disaster preparedness supply kits
Appendix H: Sample change order form
Appendix I: Radio protocol
Appendix J: Sample contact list
Appendix K: Sample incident report form
Appendix L: Stakeholder analysis worksheet
Appendix M: Site plan worksheet
Bibliography
Index
Biography
Julia Rutherford Silvers, Certified Special Events Professional, was an adjunct faculty member in the Tourism and Convention Administration Department of the University of Nevada in Las Vegas.
William O’Toole is a consultant working around the world as an events development specialist for organizations such as the European Commission, Deloitte, and the United Nations as well as national and state governments, private companies, and cities.
