A Holistic Approach to Lessons Learned: How Organizations Can Benefit from Their Own Knowledge, 1st Edition (Hardback) book cover

A Holistic Approach to Lessons Learned

How Organizations Can Benefit from Their Own Knowledge, 1st Edition

By Moria Levy

Auerbach Publications

145 pages

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Hardback: 9781138564763
pub: 2018-01-10
$59.95
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eBook (VitalSource) : 9781351235549
pub: 2017-12-15
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Description

The book presents a holistic approach to organization performance improvements by lessons learned management. Such an approach is required because specific methods, such as debriefing, task management or procedures updates, do not achieve actual improvements. The presented model spans the entire life cycle of lessons learned: Starting from creating new lessons, moving on to knowledge refining and ending with smart integration into the organizational environment so future re-use of knowledge is enabled. The model also addresses other sources of organizational learning including quality processes and employee experience utilization.

Table of Contents

Introduction. A World Full of Challenges. Learning the Lesson for the First Time. Deepening: Debriefing Techniques and Guidelines. Learning from Quality-Based Processes. Experience. Actions. Knowledge and a Knowledgebase to Handle It. Embedding the Lessons in the Organizational Environment. Requesting the Knowledge before Action. Jumping into the Water. The Cultural Change. Roles in the Organization. Summary. Glossary: Review of Terms.

About the Author

Moria Levy, Ph.D., is the chairman of the Israeli Knowledge Management Forum, which unites all KM parties in Israel. She serves as the head of the ISO global experts committee for knowledge management. Levy is a known cited researcher in the knowledge management discipline. Levy has over 30 years of experience, among them 20 in Knowledge Management, owns and manages ROM Knowledgeware, the largest firm for such in Israel.

Subject Categories

BISAC Subject Codes/Headings:
BUS101000
BUSINESS & ECONOMICS / Project Management
TEC009000
TECHNOLOGY & ENGINEERING / Engineering (General)