This book deals with the "hard skills" involved in achieving leadership quality. It provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects.
Table of Contents
Introduction Part I: Leadership and the Organization 1. The Paradigm Paradox 2. The Culture Trap 3. The Work of the Leader Part II: Implementing the Vision 4. Vision—Or Just Seeing Things? 5. The Improvement-Driven Organization 6. The Continuous Improvement Model Part III: Economics of Quality 7. Inspection Efficiency—An Oxymoron? 8. Structuring Quality Costs 9. Reporting Quality Costs 10. Analyzing Quality Costs Part IV: Statistics and Other Laws of Nature 11. Statistical Thinking 12. Statistical Process Control