A Practical Guide to Soft Skills Communication, Psychology, and Ethics for Your Professional Life
This accessible text looks at the range of soft skills sought after by employers and provides a practical guide to developing and effectively demonstrating these skills.
Soft skills -- including communication, customer service, teamwork, problem solving, and personal management -- represent a major component of any worker's professional identity. This book analyzes major soft skills, including both inward-facing soft skills (how workers manage themselves to effectively perform their work) and outward-facing skills (how workers effectively interact with others and in groups). It explores how these skills are rooted in fundamental areas of liberal arts including interpersonal communication, psychology, and ethics. It provides an active learning pedagogy, including creative exercises and case studies through which students can assess their understanding of underlying concepts and their application in real-world situations.
The book can be used as a supplement for communication, business, and career-oriented courses, and it will be of interest to individual students and junior professionals as well as career counselors, postsecondary instructors across the curriculum, and professionals in human resources and learning and development.
Chapter 1 Soft Skills in a Digital Age
Part 1: The Background to Soft Skills
Chapter 2: Ethics
Chapter 3: Psychology
Chapter 4: Interpersonal Communication
Part 2: Outward-facing Soft Skills
Chapter 5: Communication
Chapter 6: Teamwork
Chapter 7: Customer Service Orientation
Part 3: Inward-facing Soft Skills
Chapter 8: Problem Solving Orientation
Chapter 9: Productivity and Work Ethic
Chapter 10: Likability
Chapter 11 Can Soft Skills Be Taught?