This book identifies basic quality precepts and provides succinct guidance on the process of developing effective quality management and a total quality culture of a business. It assists managers in ensuring the long-term success of their business.
1. Introduction Part 1: Quality Precepts and Quality System Principles 2. Quality Precepts 3. Quality System Principles Part 2: Pathway to Excellence (Quality Culture and System Development Process) 4. Getting Started: Evaluate, Investigate, and Plan 5. Establish the Foundation 6. Establish the Structure 7. Completing the Basic Quality System 8. Living with Total Quality 9. Communities of Excellence Part 3: Quality System Desk Reference Part 4: Appendixes: Examples