Achieving HR Excellence through Six Sigma  book cover
2nd Edition

Achieving HR Excellence through Six Sigma

ISBN 9780429433832
Published August 12, 2021 by Productivity Press
268 Pages 39 B/W Illustrations

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Book Description

Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.

From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes.

Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations.

The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.

Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization.

The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations.

This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.

Table of Contents

Table of Contents

TLS Continuum Acronyms

List of Illustrations

Forward to the 2nd Edition


About the Author

Introduction to the 2nd Edition


Chapter 1: Organizational Excellence

Definition of Excellence

Definition of HR Excellence

Creating an HR Center of Excellence

Chapter 2: The Road to Change


1940 -1950

1950 -1960

1960 -1970

1970 - 1980

1980 - 1990

1990 – 2000

2000 – 2010

2010 – 2020



Chapter 3: What the TLS Continuum?

What is the TLS Continuum?

Principles of the Theory of Constraints

Principles of Lean

Principles of Six Sigma

Chapter 4: Project Design and Team Dynamics


Team Essentials

Team Roles and Responsibilities

Project Essentials

The Project Charter

Project Selection

Project Maps

Chapter 5: Voice of the Customer


Stakeholder vs. Shareholder


Voice of the Customer Matrix

Chapter 6: Organizational Waste




Over Transportation


Excess Inventory

Excess Motion

Process Defects

Underutilized employee potential

Material Underutilization

Chapter 7: The TLS Continuum Methodology

You Don’t Need to be a Statistician

Continuous Process Improvement Matrix

Scientific Method vs DMAIC Process

DMAIC Business Case

Define Stage

Measure Stage

Analyze Stage

Improve Stage

Control Stage

Chapter 8 HRCI Body of Knowledge


The Body of Knowledge

BOK Leadership and Strategy

BOK Talent Planning and Acquisition

BOK Learning and Development

BOK Total Rewards

BOK Employee Relations and Engagement

Chapter 9 How to Implement the TLS Continuum


Pillar #1: Voice of the Customer

Pillar #2: Organizational Alignment

Pillar #3: Continuous Process Improvement

Chapter 10: The Road to HR Excellence


Further Reading



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Daniel T. Bloom, SPHR, SSBB, SCRP, is the founder and chief executive officer of Daniel Bloom & Associates, Inc. Founded in 1980, DBAI is a Largo, Florida–based human capital consulting firm dedicated to helping clients create strategic, innovative, and aligned organizations.

He is a well-respected author, speaker, and HR Strategist, who has worked as a contingency executive recruiter, a member of the internal HR staff of a Fortune 1000 corporation, and as a Corporate Relocation Director for several real estate firms. He is an active participant within the HR Social Media scene maintaining Blogs on, Wordpress, Human Capital League, Blogger, Toolbox for HR, and others. Since 1980 he has written over 40 articles and white papers which have appeared in the professional press and online.

Dan is also a frequent contributor to the HR site Hirecentrix. He is a member of the Society for Human Resource Management, Worldwide ERC, and a Professional member of the National Speakers Association. He currently serves as a member of the Engineering Technology and Building Arts Advisory Board at St. Petersburg College. After 30 years involvement in the industry, he is a Subject Matter Expert on issues surrounding Domestic Relocation issues.

A graduate of Parsons College with a degree in Education, Daniel Bloom is certified as a Senior Professional in Human Resources (SPHR); a Six Sigma Black Belt, and a Senior Certified Relocation Professional. He founded Daniel Bloom & Associates, Inc. in 1980 following a lay off from the HR department of the ECI Division of E-Systems.