Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.
From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes.
Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations.
The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.
Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization.
The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations.
This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.
Table of Contents
TLS Continuum Acronyms
List of Illustrations
Forward to the 2nd Edition
About the Author
Introduction to the 2nd Edition
Chapter 1: Organizational Excellence
Definition of Excellence
Definition of HR Excellence
Creating an HR Center of Excellence
Chapter 2: The Road to Change
Introduction
1940 -1950
1950 -1960
1960 -1970
1970 - 1980
1980 - 1990
1990 – 2000
2000 – 2010
2010 – 2020
Chapter 3: What the TLS Continuum?
What is the TLS Continuum?
Principles of the Theory of Constraints
Principles of Lean
Principles of Six Sigma
Chapter 4: Project Design and Team Dynamics
introduction
Team Essentials
Team Roles and Responsibilities
Project Essentials
The Project Charter
Project Selection
Project Maps
Chapter 5: Voice of the Customer
Introduction
Stakeholder vs. Shareholder
SIPOC
Voice of the Customer Matrix
Chapter 6: Organizational Waste
Introduction
Overproduction
Waiting
Over Transportation
Overprocessing
Excess Inventory
Excess Motion
Process Defects
Underutilized employee potential
Material Underutilization
Chapter 7: The TLS Continuum Methodology
You Don’t Need to be a Statistician
Continuous Process Improvement Matrix
Scientific Method vs DMAIC Process
DMAIC Business Case
Define Stage
Measure Stage
Analyze Stage
Improve Stage
Control Stage
Chapter 8 HRCI Body of Knowledge
Introduction
The Body of Knowledge
BOK Leadership and Strategy
BOK Talent Planning and Acquisition
BOK Learning and Development
BOK Total Rewards
BOK Employee Relations and Engagement
Chapter 9 How to Implement the TLS Continuum
Introduction
Pillar #1: Voice of the Customer
Pillar #2: Organizational Alignment
Pillar #3: Continuous Process Improvement
Chapter 10: The Road to HR Excellence
Acknowledgements
Further Reading
Bibliography
Biography
Daniel T. Bloom, SPHR, SSBB, SCRP, is the founder and chief executive officer of Daniel Bloom & Associates, Inc. Founded in 1980, DBAI is a Largo, Florida–based human capital consulting firm dedicated to helping clients create strategic, innovative, and aligned organizations.
He is a well-respected author, speaker, and HR Strategist, who has worked as a contingency executive recruiter, a member of the internal HR staff of a Fortune 1000 corporation, and as a Corporate Relocation Director for several real estate firms. He is an active participant within the HR Social Media scene maintaining Blogs on BestThinking.com, Wordpress, Human Capital League, Blogger, Toolbox for HR, and others. Since 1980 he has written over 40 articles and white papers which have appeared in the professional press and online.
Dan is also a frequent contributor to the HR site Hirecentrix. He is a member of the Society for Human Resource Management, Worldwide ERC, and a Professional member of the National Speakers Association. He currently serves as a member of the Engineering Technology and Building Arts Advisory Board at St. Petersburg College. After 30 years involvement in the industry, he is a Subject Matter Expert on issues surrounding Domestic Relocation issues.
A graduate of Parsons College with a degree in Education, Daniel Bloom is certified as a Senior Professional in Human Resources (SPHR); a Six Sigma Black Belt, and a Senior Certified Relocation Professional. He founded Daniel Bloom & Associates, Inc. in 1980 following a lay off from the HR department of the ECI Division of E-Systems.
