Advanced Quality Function Deployment: 1st Edition (Hardback) book cover

Advanced Quality Function Deployment

1st Edition

By Fiorenzo Franceschini

CRC Press

208 pages | 51 B/W Illus.

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Hardback: 9781574443219
pub: 2001-12-13
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pub: 2001-12-13
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Description

A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, this book goes beyond theory to provide relevant advanced methods and techniques that readers can apply in their work for both short- and long-term results. The author links Quality Function Deployment (QFD) with other quality design techniques and discusses processes for improving its effectiveness. He also highlights methods for selecting a product's technical features. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector.

Table of Contents

Quality and Innovation: A Conceptual Model of their Interaction

Introduction

Quality and Innovation

Lean and Integrated System

Conclusion

Tools and Supporting Techniques for Design Quality

Introduction

Design and Supporting Tools

Conclusions

Quality Function Deployment (QFD)

Introduction

Interest Aroused by QFD

The QFD Approach

The Stages of Development

The House of Quality

The Organizational Structure

Benefits Obtainable from QFD Usage

Applying QFD

Introduction

The Customer

Creating the Relationship Matrix

Expected Quality Deployment

Technical Comparison

Correlations Among Characteristics

The Supporting Tool of QFD

Introduction

Assigning Levels of Importance to Customer Requirements

Prioritizing the Technical Characteristics

Normalizing the Coefficients of the Relationship Matrix

QFD and Value Analysis

Conclusions

Selecting a Product's Technical Features

Inroduction

Problem Formulation

The Product-Pencil Example

Discussion of the Results and Observations

APPENDIX - Qbench Algorithm

The Prioritization of Technical/Engineering Design Characteristics

Introduction

The Conversion if Relationship Matrix Coefficients

QFD and Multiple Criteria Decision Aid

The IDRR Algorithm for the Prioritization of Product's Technical Design Requirements

Introduction

The Ranking of Technical Design Characteristics

The Algorithm IDRR (Interactive Design Requirements Ranking)

An Example of Application

Discussion and Observations

Conclusions

How to Improve the Use of QFD

Introduction

House of Quality Supporting Tools

An Application Example

Comments and Observations

Conclusions

Setting up Sizable Projects: The Constraints of Quality

Introduction

The "Traditional" Set Up of Designs

The Design of a PLC Using QFD

QFD Developments

Designing and Measuring Quality in the Service Sector

Introduction

Particular Characteristics of the Service Sector

The Quality Status of Art in Services

A Conceptual Model of Service Quality

The Service Quality Determinants

The "Qualitometro" Method

APPENDIX - the Qualitometro form

Conclusions

An Application of Quality Function Deployment to Industrial Training Courses

Introduction

Different Customers with Different Needs

Customer Satisfaction Analysis

Demanded Quality Chart

Service Characteristics Chart

Prioritization of Service Quality Characteristics

Some Results

Final Considerations about Case Study

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control