Despite continued interest in Cognitive Work Analysis (CWA) techniques for the analysis and design of complex, human-technology systems, few published accounts exist that document all of the five recommended phases of CWA in real world applications. Delineating a work-centered conceptual framework that guides the design of technology, Applications
Introduction. From Work Domains to Worker Competencies: A Five-Phase CWA for Air Traffic Control. Work Domain Analysis using the Abstraction Hierarchy: Two Contrasting Cases. A Cognitive Work Analysis of Cardiac Care Nurses Performing Tele-triage. Control Task Analysis:� Methodologies for eliciting and applying decision-ladder models for Command and Control. Beyond the design of ecological interfaces: applications of work domain analysis and control task analysis to the evaluation of design proposals, team design, and training. Understanding Cognitive Strategies for Shared Situation Awareness Across a Distributed System:� An Example of Strategies Analysis. Task Analysis and CWA: One Unified View. Pragmatic use of CWA in system design: Extending current thinking by adapting the mapping principle. On an Ontological Foundation for Work Domain . Integrated Constraint Evaluation: A Framework for Continuous Work Analysis. Achieving Innovation in Large Structured Organizations: An Ecological View, Cognitive Work Analysis and Case Study. Future directions.