Assessment and Accountability in Reference Work  book cover
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Assessment and Accountability in Reference Work




ISBN 9780367361037
Published December 12, 2019 by Routledge
276 Pages

 
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Book Description

This book, first published in 1992, explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It is a call for librarians to actively adopt performance measures and learn how to work with the results. It analyses a wealth of assessment methods that librarians can use to collect data and create standards that are valid, practical, and useful in accounting for reference services. Some of the methodologies described include quantitative measures, qualitative measures, patron surveys, questionnaires, interviews, case studies, peer review, unobtrusive testing, and even updating the library's policies and procedures manual as a way to evaluate services. A variety of assessment methods for reference services are applied to all types of libraries.

Chapters in Assessment and Accountability in Reference Work describe how a small town library defends the relevancy of its services at a town meeting, how a special library documents the value of its services to cost-conscious management, and how academic libraries can become involved in university- and college-level assessment programs. Librarians seeking to develop their own assessment methods will benefit from practical advice on assessing diversity in the library, and helpful suggestions for improving reference services through training workshops, peer-coaching, and changes in organizational climate.

Table of Contents

1. Introduction Susan Griswold Blandy  Part 1. Requirements and Methodologies  2. Federal Register: Rules and Regulations 1988: 602.17 and 602.18: Focus on Educational Effectiveness  3. Reference Services: Research Methodologies for Assessment and Accountability Jo Bell Whitlatch  4. All the World is Data and We But the Ciphers in It . . . William Shakespeare 1992 Anthony Walsh  Part 2. The Ecology of Assessment: The Environment of the Library  5. The Small Town Library: Discovering Relevancy Ellen L. Hardsog  6. Assessment and Accountability at Toledo-Lucas County Public Library Jane Pinkston  7. Special Libraries Assessment or Marketing the Special Library Mary L. Strife  Part 3. Patterns of Assessment  8. Assessment in Higher Education Nancy Allen  9. The Librarian's Role in Academic Assessment and Accreditation: A Case Study Susan Griswold Blandy  10. Teaching High Schoolers About Libraries: A Message to Teachers Harold Ettelt  11. A Program With a View: The Inner City High School Library Margaret Galloway  12. Accountability for BI Programs in Academic Libraries: Key Issues for the 1990s Craig Gibson  Part 4. Taking Human Beings Into Account  13. Humanism and Automation: Working With People in the Library Automation Process Karen A. Nuckolls  14. Assessing and Evaluating Diversity in the Reference Department Deborah A. Curry  15. Facing Personal Evaluation: A Mentoring Program Supports Professional Staff Undergoing Tenure Review Annalisa R. Van Avery  16. Privacy and Accountability at the Reference Desk Rosemary A. Del Vecchio  Part 5. Reference Evaluation  17. Reference Evaluation: An Overview Patricia Hults  18. Wrong Questions, Wrong Answers: Behavioral vs. Factual Evaluation of Reference Services David A. Tyckoson  19. How's the Water? The Training of Reference Librarians Heather Blenkinsopp  20. What Do Faculty Want? Susan Griswold Blandy  Part 6. Connections With the Rest of the Library  21. Reference Librarians and Technical Services Librarians: Who's Accountable? Marilyn K. Moody  22. Evaluating OPACs, or, OPACs Are Reference Tools, Too! Lynne M. Martin  23. ‘All I Need is the Computer’: Reference and Bibliographic Instruction in the Age of CD-ROMs Trudi E. Jacobson  24. Interactive Multi-Media and Electronic Media in Academic Libraries: Policy Implications Lorre Smith  25. Open vs. Closed Stack for Academic Library Periodical Collections Gretchen Roberts and Geraldine Wright  26. Is the Sky Falling? Or Using the Policies and Procedures Manual as an Evaluation Tool Jo Ann O. McCreight  27. Accountability in Book Acquisition and Weeding Harold Ettelt

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