1st Edition
Building Corporate Identity, Image and Reputation in the Digital Era
Brands – corporate, products, service – today are collectively defined by their customers, deriving from personal experiences and word of mouth. This book acts as a forum for examining current and future trends in corporate branding, identity, image and reputation.
Recognising the complexity and plurality at the heart of the corporate branding discipline, this book fills a gap in the literature by posing a number of original research questions on the intrinsic nature of corporate branding ideas from corporate (external) and organisation (internal) identity perspectives as they relate to brand management, corporate reputation, marketing communications, social media, smart technology, experiential and sensory marketing. It incorporates current thinking and developments by both multidisciplinary academics and practitioners, combining a comprehensive theoretical foundation with practical insights. The text will serve as an important resource for the marketing, identity and brand practitioners requiring more than anecdotal evidence on the structure and operation of stakeholders communication in different geographical areas. It determines current practices and researches in diverse areas, regions and commercial and non-commercial sectors across the world.
The book provides scholars, researchers and postgraduate students in business and marketing with a comprehensive treatment of the nature of relationships between companies, brands and stakeholders in different areas and regions of the world.
Part I: Introduction
Chapter 1- Introduction: Building Corporate Identity, Image and Reputation in the Digital Era
Prof TC Melewar, Prof Charles Dennis, and Dr Pantea Foroudi
Part II: Building a Corporate Brand Identity
Chapter 2- Corporate identity: Definition and Component
Mohammad M. Foroudi and Pantea Foroudi
Chapter 3- Managing Marketing Competencies: A framework for understanding antecedents of marketing capability and its relation to company’s core competencies
Pantea Foroudi, Khalid Hafeez, and Javad Izadi
Chapter 4- Reputation: Configuring the Symmetrical and Asymmetrical Paths to Architecture in a Retail Setting
Mohammad M. Foroudi, Pantea Foroudi and Zhongqi Jin
Chapter 5- Conceptualising Sensory Brand Experience: Using Review of Knowledge Fields and Bibliometric Data to Identify Potential Future Research Direction
Dongmei Zha, TC Melewar, Zhongqi Jin and Pantea Foroudi
Chapter 6- Corporate brand identity: Virtual space
Maria Teresa Cuomo, Cinzia Genovino, Debora Tortora and Alex Giordano
Chapter 7- Aesthetic heritage and corporate branding: Luxury heritage brands between tradition and modernity
Angela Bargenda
Part III: Building a Corporate Brand Image
Chapter 8- Corporate Multi-Channel Branding: Platforms for #CorporateBranding
Awele Achi, Ogechi Adeola and Francis Chukwuedo Achi
Chapter 9- Value co-creation behaviour: Antecedents and Consequences
Yousef Alqayed, Pantea Foroudi, Charles Dennis and Kaouther Kooli
Chapter 10- An assessment of Customer Experience Concept: Looking Back to Move Forward
Dongmei Zha, Marvi, R., Foroudi, P., Dennis, C., Ueno, A., Jin, Z., and Melewar, TC
Chapter 11- Employees occupational identity
Maria Jerez, TC Melewar and Pantea Foroudi
Chapter 12- Behavioral intentions in the UK fashion industry: The impact of perceived fashion innovativeness on fashion brand image with the moderating role of social media marketing and lovemark
Helnaz Ahmadi Lari, Pantea Foroudi and Saheb Imani
Chapter 13- Corporate brand image: Technology and innovation in e-tailing
Virginia Vannucci and Eleonora Pantano
Part IV: Building a Corporate Brand Reputation
Chapter 14- Take a New Turn: Relationships between corporate identity management and corporate reputation in a hospitality context
Pantea Foroudi, Reza Marvi, Javad Izadi and Pouya Pirzadeh
Chapter 15- Islamic Brand Love
Waleed Yousef and Najwa Yousef
Chapter 16- Societal corporate branding and political discourse: where brand ethics meets with consumers’ clicktivism
Rossella Gambetti, Silvia Biraghi, TC Melewar and Angela Beccanulli
Chapter 17- Brand Knowledge, Brand Community and Brand Engagement
Suraksha Gupta, Aisha Abuelmaatti and Dongmei Cao
Chapter 18- Building and Sustaining Personal Brand: Examining the Effectiveness of Personal Branding in the Context of Education
Marwa Tourky, Pantea Foroudi and Fatma Haji Al-Zadjali
Chapter 19- How the digital environment and its user experience effects the customer’s perception of luxury brands and co-creation of Brand Value
Nastaran Norouzi Richards-Carpenter and Thimo Grantz
Chapter 20- Celebrity endorsement, theories, models, existing literature and corporate identity, image and reputation
Dr Shahzeb Hussain
Biography
T C Melewar is Professor of Marketing and Strategy with the Department of Marketing, Branding and Tourism at the Business School, Middlesex University London, UK.
Charles Dennis is Professor of Consumer Behaviour with the Department of Marketing, Branding and Tourism at the Business School, Middlesex University London, UK.
Pantea Foroudi is a Senior Lecturer in Branding with the Department of Marketing, Branding and Tourism at the Business School, Middlesex University London, UK.
"This proposed edited collection will offer a timely updating of the theory and practice of corporate identity, image and reputation to reflect the realities of the contemporary digital era, acknowledging the increasing variety of technology-mediated means by which consumers engage with brands. The breadth of the range of proposed contributions to this volume indicate that it will provide a comprehensive overview of this vitally important aspect of marketing practice".
-Professor Gary Warnaby, Marketing Retail & Tourism / Institute of Place Management
"This excellent book edited by professors Melewar, Dennis and Foroudi is a welcome addition to the corporate branding literature. It provides both academic rigor through systematic analyses and syntheses of literature on a wide range of topics within the area, and practical relevance through in-depth cases that help students and practitioners to apply the concepts in real life."
-Guido Berens, Editor in Chief – Corporate Reputation Review
