Building Organizational Intelligence: A Knowledge Management Primer, 1st Edition (Hardback) book cover

Building Organizational Intelligence

A Knowledge Management Primer, 1st Edition

By Jay Liebowitz

CRC Press

160 pages

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Hardback: 9780849320361
pub: 1999-07-21
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"Sharing knowledge is power." If ever there were a field to which this applies, it is the knowledge management industry. And in today's highly-competitive, fast-paced business world, corporations, businesses and organizations in both the public and private sectors are constantly searching for new cutting-edge methods and techniques for creating, storing, capturing, managing, organizing, distributing, combining, and retrieving knowledge. But the task of accomplishing such functions is not as simple as it sounds. Jay Liebowitz's Building Organizational Intelligence: A Knowledge Management Primer gives executives, managers, systems analysts, and other knowledge-management professionals the competitive edge they need in achieving that task. In a concise and easy-to-read format, the book describes the concepts, techniques, methodologies, and tools associated with those functions, and includes mini-case studies and vignettes of how industry is developing and applying these functions towards building organizational intelligence.

What's more, the book is packaged with a limited functionality version of "WisdomBuilder," the first in a family of knowledge-management tools that provide a fully integrated solution to the information management and analysis dilemma. Able to run under Windows 95, 98 and NT, "WisdomBuilder" solves the information overload problem by reducing the time and cost of extracting information and other research knowledge from disorganized repositories of heterogeneous data.


"Written in simple, matter-of-fact language that puts the entire KM movement in an action-oriented context."

-Carol H. Tucker

"…As the sub-title says, this is a knowledge primer, written for those who don't have a lot of time to dwell on elaborate explanations, but could use enough guidance to organize their efforts."

- Insite Reviews

Table of Contents

What is Organizational Intelligence?

Creating Knowledge

Capturing and Storing Knowledge

Transforming Individual Learning Into Organizational Learning

Combining, Transferring, and Distributing Knowledge

Building A Continuous Learning Culture

Culture: The Key Ingredient

Developing A Knowledge Management Capability

Assessing Knowledge Management Through A

Knowledge Audit

Augmenting Organizational Intelligence

Role and Skills for Knowledge Management-Questionnaire

Appendix A: The Intelligent Agent-Based Knowledge Management System for Supporting Multimedia Systems Design on The Web

Appendix B: Audit of Knowledge Management Practices for Innovation

Appendix C: Knowledge Management: Strategies for the Learning Organization Screening Survey

Appendix D: Valuating Knowledge Assets (Human Capital) Knowledge Survey


About the Author

Dr. Jay Liebowitz is the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland — Baltimore County, and formerly served as Professor of Management Science in the School of Business and Public Management at George Washington University in Washington, D.C. He recently served as Chaired Professor in Artificial Intelligence at the U.S. Army War College. He was selected as the 1996 Computer Educator of the Year by the International Association for Computer Information Systems. He is the Editor-in-Chief of the international journals Expert Systems with Applications (Elsevier) and Failure & Lessons Learned in Information Technology Management (Cognizant Communication Corporation). Liebowitz is the founder and Chair of the World Congress on Expert Systems, and a Fulbright Scholar and recipient of the IEEE-USA FCC Executive Fellowship. Dr. Liebowitz can be reached at

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Information Management
COMPUTERS / Information Technology
TECHNOLOGY & ENGINEERING / Engineering (General)