Since the publication of the first edition in 2002, interest in crisis management has been fuelled by a number of events, including 9/11.The first edition of this text was praised for its rigorous yet logical approach, and this is continued in the second edition, which provides a well-researched, theoretically robust approach to the topic combined with empirical research in continuity management. New chapters are included on digital resilience and principles of risk management for business continuity. All chapters are revised and updated with particular attention being paid to the impact on smaller companies. New cases include: South Africa Bank, Lego, Morgan Stanley Dean Witter; small companies impacted by 9/11; and the New York City power outage of August 2003.
Table of Contents
1. Business Continuity in a Historical and Strategic Context 2. Regulatory and Legal Issues 3. Digital Resilience 4. Initiating and Preparing for BCM 5. Principles of Risk Management for Business Continuity 6. Continuity Analysis and Planning 7. Management of Change: Embedding BCM 8. Operational Management, Testing, Incident Management and Crisis Communications 9. Business Continuity: Where Next
Dominic Elliott is Paul Roy Professor of Business Continuity and Strategy at the University of Liverpool Management School, UK. He has published widely in the fields of crisis and strategic management, and has worked with organizations including IBM, Philips and BNP-Paribus. He is the co-editor of Risk Management: An International Journal
Ethne Swartz is Assistant Professor of Entrepreneurship, and Chair of the Marketing and Entrepreneurship Department at the Silberman College of Business, Fairleigh Dickinson University, U.S. She publishes and teaches in the fields of entrepreneurship, strategic management and crisis and continuity management.
Brahim Herbane is Principal Lecturer in Strategy and Continuity Management at Leicester Business School, De Montfort University, UK. He researches in strategic management, crisis and business continuity management.