The global impact of so-called ‘offshoring’, including of information technology (IT) and related services, continues to be a topic of great interest to academics, practitioners and policy makers. The Indian IT industry has sustained high levels of growth in revenues and employment since the late 1980s. Even following the global financial crisis and meltdown in 2008, the industry has reported growth, albeit at a lower rate. Furthermore, the high rates of technological change and increased competition has forced businesses and managers to be innovative and create new business models.
This book examines how managers and entrepreneurs in the Indian IT industry have explored and exploited human capital opportunities at various stages of the industry’s evolution to create innovative human resources (HR) practices and new business models. Based on extensive academic research and deep reflective practitioner accounts, this collection presents expert content, views and a coherent picture of the challenges and changes in the Indian IT industry and analyses how the industry has remained competitive in a constantly changing environment.
This book will appeal to researchers, students and practitioners, particularly in the fields of human resources and strategic management.
Part I: Human Capital Issues in the Indian IT Industry 1. Profiting from people management practices: An introduction Ashish Malik & Chris Rowley 2. Context and evolution of the Indian IT Industry Ashish Malik & Venkataraman Nilakant 3. Skills, Strategy and People Management in the IT Industry Ashish Malik & Stephen Blumenfeld 4. HRM and Firm Performance: The Case of Indian IT/BPO Industry Vijay Pereira and Pawan Budhwar 5. Orchestrating Human Capital in the Indian IT Service Market: From Entrepreneurial Management to Professional Management Jagdish Sheth and Arun Sharma 6. Innovative HR Practices: Evidence from three IT Software Services Organisations Ashish Malik 7. Innovative People Management Approaches from three Software Research and Product Development Firms Ashish Malik Part II: Reflective Practice: Practitioner Insights 8. Managing People in an IT Software Services Environment N R Srikanth 9. Managing People in an IT Product and Research and Development Environment Amit Verma 10. Process Consulting and Adaptations of Organisation Development in the IT Industry Joseph A George 11. Senior Management Mentoring and Coaching for Exploration and Exploitation J Karthikeyan 12. The World’s Largest ‘ideaprenurship™’ –Putting Employees First so the Customer Never Feels Second! Prithvi Shergill and Kapil Notra 13. Towards an Integrated Model of Human Capital Management in the Indian IT Industry Ashish Malik & Chris Rowley