Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century, 1st Edition (e-Book) book cover

Call Center Savvy

How to Position Your Call Center for the Business Challenges of the 21st Century, 1st Edition

By Keith Dawson

CRC Press

208 pages

Purchasing Options:$ = USD
Paperback: 9781578200504
pub: 1999-01-06
$30.95
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Hardback: 9781138412378
pub: 2017-07-27
$195.00
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eBook (VitalSource) : 9780429082801
pub: 1999-01-06
from $15.48


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Description

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f

About the Author

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications