Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century, 1st Edition (Paperback) book cover

Call Center Savvy

How to Position Your Call Center for the Business Challenges of the 21st Century, 1st Edition

By Keith Dawson

CRC Press

208 pages

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Paperback: 9781578200504
pub: 1999-01-06
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Description

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

About the Author

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications