Casino and Gaming Resort Investigations addresses the continued and growing need for gaming security professionals to properly and successfully investigate the increasing and unique types of crime they will face in their careers. As the gaming industry has grown, so has the need for competent and highly skilled investigators who must be prepared to manage a case of employee theft one day to a sophisticated sports book scam the next.
This book provides the reader with the fundamental knowledge needed to understand how each gaming and non-gaming department functions and interacts within the overall gaming resort, allowing the investigator to determine and focus on the important elements of any investigation in any area. Each chapter delivers a background of a department or type of crime normally seen in the gaming environment, and then discusses what should be considered important or even critical for the investigator to know or determine in the course of the investigation. Likely scenarios, case histories, and tips, as well as cautions for investigators to be aware of, are used throughout the book.
This book was written for and directed at gaming security and surveillance professionals, including gaming regulators, and tribal gaming authorities, who are almost daily confronted by the ingenious and the most common scams, theft, and frauds that are perpetrated in the gaming world.
Introduction
Chapter 1 - The Art of Investigations
Chapter 2 - Field Investigations
Chapter 3 – Marketing Considerations and Investigations
Chapter 4 – Objective and Impartial Investigations
Chapter 5 – Understanding the Scope of the Investigation
Chapter 6 – Starting the Investigation
Chapter 7 – Written Reports
Chapter 8 – Interviews
Chapter 9 – Ethics in Investigations
Chapter 10 – Prosecution
Chapter 11 – Jurisdictions, Regulations and Gaming Environments
Chapter 12 – Investigations and Liability
Non-Gaming Investigations
Chapter 13 – Hotel Investigations
Chapter 14 - Food and Beverage Investigations
Chapter 15 – Claim Investigations
Chapter 16 – Vehicle Accidents and Auto Theft
Chapter 17 – Post Investigation Best Practices
Gaming Investigations
Chapter 18 - Investigative Concepts
Chapter 19 - Covert Surveillance Investigations
Chapter 20 - Employee Theft and Fraud
Chapter 21 - Outside Agents and Collusion
Chapter 22 - Gaming Investigations
Chapter 23 - Cage
Chapter 24 - Slots
Chapter 25 - Table Games
Chapter 26 - Player’s Club
Chapter 27 - Marketing Scams
Chapter 28 - Keno and Bingo
Chapter 29 - Race and Sports Book
Chapter 30 - Night Clubs and Party Pools
Glossary
Index
Appendix
- IOU Patrol
- Tri-Shot Coverage
- Audits and Close Watches
- Common Tells of Cheating and Theft
- Video Review and Investigation (IACSP White Paper)
Biography
Derk J. Boss is a gaming surveillance, security and loss prevention specialist. He has served in executive positions in security, surveillance and compliance capacities for American Casino and Entertainment Properties, Grand Casinos, Bally’s, Aztar, Del E. Web, Corp., Palms, Tropicana Entertainment and MGM Resorts.
Alan W. Zajic is a Nevada licensed, Board Certified, independent security consultant specializing in gaming and nightclub environments. He has over forty years of practical hands-on experience in security and surveillance operations including Security Director for the Sahara Tahoe and High Sierra resorts in Lake Tahoe as well as corporate security for Del E. Web, Corp. in Nevada.
