There are over 24 quality control systems recommended for the control and improvement of quality and process; there are over 30 techniques and buzzwords suggested for implementing these systems and to assist in learning about these systems and techniques; there are well over 200 courses, seminars, programs, and conferences available. This book discusses the pros and cons of these many alternatives, suggests how an effective system can be assembled or reconstructed by selecting and combining some basic engineering methods, some non-statistical methods based on team efforts, and seven statistical tools, with computer application assistance.
Different requirements of different companies mean there is no one best way to construct or modify a quality system plan. There is no plan that can "fit all sizes." This book presents-in clear and simple terms-the needs, goals, cautions, and suggested procedures you should consider when modifying or constructing an effective system for your company.
Introduction Quality Training Quality Definitions Differing Company Goals Buzz Words Growth and Availability of Training People Problems Suggested Solutions Implementing Quality Management Policies People Employee Suggestions and Rewards Introducing New Quality Control Techniques Dealing with management Continuous Quality Improvement Quality and Process Solutions-Engineering Method Engineering, Intuition, Experience-Examples Quality and Process Solutions-Non-Statistical Methods Circles, Teams, Committees-Selection and Training Behavior, Brainstorming, PDCA Charts: Flow, Cause/Effect, Pareto, Scatter Examples of Team Successes, Failures A Team with a Long History Computerized Quality Solutions and Risks-Statistical Methods Programs for Control (Product, Process) Programs for Calculating and Graphing Specialized quality Programs The Seven Basic Tools Risks Benefits Making the Right Choice Quality Control Models Installation Phases