1st Edition

Citizen Empowerment through Digital Transformation in Government

Edited By Neeta Verma Copyright 2022
    296 Pages 80 B/W Illustrations
    by Chapman & Hall

    296 Pages 80 B/W Illustrations
    by Chapman & Hall

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    Technological innovations across the globe are bringing profound change to our society. Governments around the world are experiencing and embracing this technology-led shift. New platforms, emerging technologies, customizable products, and changing citizen demand and outlook towards government services are reshaping the whole journey. When it comes to the application of Information and Communication Technologies (ICT) in any sector, the Government of India has emerged as an early adopter of these technologies and has also focused on last-mile delivery of citizen-centric services.

    Citizen Empowerment through Digital Transformation in Government takes us through the four-decade long transformational journey of various key sectors in India where ICT has played a major role in reimagining government services to citizens across the country. It touches upon the emergence of the National Informatics Centre as a premier technology institution of the Government of India and its collaborative efforts with the Central, State Governments, as well as the District level administration, to deliver best-in-class solutions.

    Inspiring and informative, the book is filled with real-life transformation stories that have helped to lead the people and the Government of India to realize their vision of a digitally empowered nation.

    1. Digital Transformation in Government – A Case Study of India
    2. Neeta Verma and G. Mayil Muthu Kumaran

    3. Digital Empowerment of Indian Agriculture
    4. Ranjna Nagpal and Mala Mittal

    5. Healthcare for all through Policies, Platforms and Innovations
    6. Sunil Kumar, Naveen Kumar, Piyush Gupta, Tarun Goel and Suparna Bhatnagar

    7. Transformation of Governance and Service Delivery under Digital India – a Rural perspective
    8. Deepak Chandra Misra, Madhuri Sharma, Prashant Kumar Mittal, Rama Hariharan, Seemantinee Sengupta, Manie Khaneja and Rajiv Goel

    9. Transforming the Indian Education System through IT Enabled Services
    10. Rajender Sethi, Yogesh Kumar Singh, Saba Akhtar and Mohd. Anwar Khan

    11. Changing Landscape of Government Budget & Treasury Operations with IT as Key Driver
    12. Nagesh Shastri, Dipankar Sengupta and Pradeep Kumar Garg

    13. Transformational Effective & Smart Public Distribution System: An innovative Journey
    14. G. Mayil Muthu Kumaran, Gautam Ghosh and BVC Rao

    15. eCourts Services – Transforming Judiciary for Effective Justice Delivery
    16. Ashish J Shiradhaonkar, Shyam Bihari Singh and Manoj Kumar Mishra

    17. Technology Led Transformation of Election Process
    18. Rajiv Rathi, Varindra Seth, Pradip Kumar Upadhyay and Pramod Sharma

    19. Digital Transformation of Transport Sector
    20. Joydeep Shome, Gautam Ghosh and Pawan Kumar Joshi

    21. Open Government Data: A Way to Knowledge Discovery and Innovation
    22. Alka Mishra, Durga Prasad Misra, Sunil Babbar and Sitansu S. Mahapatra

    23. eOffice – An Innovation in Governance
    24. Rachna Srivastava and Kapil Kumar Sharma

    25. Transforming the Ambit of Indirect Taxation through Technology
    26. P. V. Bhat, Nagesh Shastri, H L Ravindra, Sunita P Bennur and Suresh C. Meti

    27. Transformational Journey of Indian Immigration and Visa Service

    Jitender Kumar Yadav and Anand Swarup Srivastava


    Dr Neeta Verma is the Director General of NIC and has over 35 years of work experience in leading and implementing high impact digital initiatives across the country. In her current role as DG NIC, she is spearheading the Digital Transformation agenda of the government through development of Digital Platforms for various initiatives of the Government in different sectors of development. To leverage emerging technologies in governance, she led the establishment of one of its kind Centres of Excellence (CoEs) in Blockchain, Application Security, Artificial Intelligence, Micro Services, and Data Analytics. She holds a Ph.D. from Indian Institute of Technology, Delhi and an Executive Certificate on Digital Transformation in Government from the Harvard Kennedy School.