1st Edition
Citizen Empowerment through Digital Transformation in Government
Technological innovations across the globe are bringing profound change to our society. Governments around the world are experiencing and embracing this technology-led shift. New platforms, emerging technologies, customizable products, and changing citizen demand and outlook towards government services are reshaping the whole journey. When it comes to the application of Information and Communication Technologies (ICT) in any sector, the Government of India has emerged as an early adopter of these technologies and has also focused on last-mile delivery of citizen-centric services.
Citizen Empowerment through Digital Transformation in Government takes us through the four-decade long transformational journey of various key sectors in India where ICT has played a major role in reimagining government services to citizens across the country. It touches upon the emergence of the National Informatics Centre as a premier technology institution of the Government of India and its collaborative efforts with the Central, State Governments, as well as the District level administration, to deliver best-in-class solutions.
Inspiring and informative, the book is filled with real-life transformation stories that have helped to lead the people and the Government of India to realize their vision of a digitally empowered nation.
- Digital Transformation in Government – A Case Study of India
- Digital Empowerment of Indian Agriculture
- Healthcare for all through Policies, Platforms and Innovations
- Transformation of Governance and Service Delivery under Digital India – a Rural perspective
- Transforming the Indian Education System through IT Enabled Services
- Changing Landscape of Government Budget & Treasury Operations with IT as Key Driver
- Transformational Effective & Smart Public Distribution System: An innovative Journey
- eCourts Services – Transforming Judiciary for Effective Justice Delivery
- Technology Led Transformation of Election Process
- Digital Transformation of Transport Sector
- Open Government Data: A Way to Knowledge Discovery and Innovation
- eOffice – An Innovation in Governance
- Transforming the Ambit of Indirect Taxation through Technology
- Transformational Journey of Indian Immigration and Visa Service
Neeta Verma and G. Mayil Muthu Kumaran
Ranjna Nagpal and Mala Mittal
Sunil Kumar, Naveen Kumar, Piyush Gupta, Tarun Goel and Suparna Bhatnagar
Deepak Chandra Misra, Madhuri Sharma, Prashant Kumar Mittal, Rama Hariharan, Seemantinee Sengupta, Manie Khaneja and Rajiv Goel
Rajender Sethi, Yogesh Kumar Singh, Saba Akhtar and Mohd. Anwar Khan
Nagesh Shastri, Dipankar Sengupta and Pradeep Kumar Garg
G. Mayil Muthu Kumaran, Gautam Ghosh and BVC Rao
Ashish J Shiradhaonkar, Shyam Bihari Singh and Manoj Kumar Mishra
Rajiv Rathi, Varindra Seth, Pradip Kumar Upadhyay and Pramod Sharma
Joydeep Shome, Gautam Ghosh and Pawan Kumar Joshi
Alka Mishra, Durga Prasad Misra, Sunil Babbar and Sitansu S. Mahapatra
Rachna Srivastava and Kapil Kumar Sharma
P. V. Bhat, Nagesh Shastri, H L Ravindra, Sunita P Bennur and Suresh C. Meti
Jitender Kumar Yadav and Anand Swarup Srivastava
Biography
Dr Neeta Verma is the Director General of NIC and has over 35 years of work experience in leading and implementing high impact digital initiatives across the country. In her current role as DG NIC, she is spearheading the Digital Transformation agenda of the government through development of Digital Platforms for various initiatives of the Government in different sectors of development. To leverage emerging technologies in governance, she led the establishment of one of its kind Centres of Excellence (CoEs) in Blockchain, Application Security, Artificial Intelligence, Micro Services, and Data Analytics. She holds a Ph.D. from Indian Institute of Technology, Delhi and an Executive Certificate on Digital Transformation in Government from the Harvard Kennedy School.
