1st Edition

Communication and Organizational Knowledge
Contemporary Issues for Theory and Practice

ISBN 9780415804042
Published July 2, 2010 by Routledge
344 Pages

USD $59.95

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Book Description

This book provides an overview of communication-centered theory and research regarding organizational knowledge and learning. It brings the work of scholars in communication, management, information technology, and other disciplines together in a coherent volume that represents existing research and theory on communication-related knowledge work. Chapters address what constitutes knowledge, how knowledge functions within and across organizations, and how organizational members develop and manage knowledge for organizational purposes. The book also provides a forum for these scholars to pose directions for future research and theorizing. It will serve as a reference tool for scholars and practitioners to identify and understand communicative features of organizational knowledge processes.

Table of Contents


Haridimos Tsoukas


List of contributors

1. Introduction: Toward a Communicative Perspective on Organizational Knowledge

Heather E. Canary and Robert D. McPhee

Section I

The Communicative Practices of Organizational Knowledge

2. Heterogeneity in Knowledge and Knowing: A Social Practice Perspective

Timothy Kuhn and Amanda J. Porter

3. Knowledge, Belonging, and Communities of Practice

Joel O. Iverson

4. Challenges of Implementing Systems for Knowledge Management: Static Systems and Dynamic Practices

Michele H. Jackson and Julie Williamson

5. The Politics of Knowledge: A Critical Perspective on Knowledge and its Management

Alexander Lyon and Joseph L. Chesebro

Section II

The Communicative Connections of Organizational Knowledge

6. Information, Technology, and Knowledge Sharing in Global Organizations: Cultural Differences in Perceptions of Where Knowledge Lies

Paul M. Leonardi

7. Transactive Memory and Organizational Knowledge

Edward T. Palazzolo

8. Communication and Knowledge-sharing Errors in Groups

Andrea B. Hollingshead, David P. Brandon, Kay Yoon, and Naina Gupta

9. Problems and Promises of Managing Explicit Knowledge: The Ideal Case of University Research

Steven R. Corman and Kevin J. Dooley

Section III

The Communicative Technologies of Organizational Knowledge

10. The Utility of Information and Communication Technologies in Organizational Knowledge Management

Andrew J. Flanagin and Melissa Bator

11. Knowledge Management Systems and Work Teams

Michelle Shumate

12. Knowledge Utilization in Electronic Networks of Practice

Liqiong Deng and Marshall Scott Poole

Section IV

The Communicative Contexts of Organizational Knowledge

13. Managing Community Risks through a Community-Communication Infrastructure Approach

H. Dan O’Hair, Katherine M. Kelley, and Kathy L. Williams

14. Knowledge Types in Cross-System Policy Knowledge Construction

Heather E. Canary

15. Coaching to the Craft: Understanding Knowledge in Health Care Organizations

Alexandra G. Murphy and Eric M. Eisenberg

16. Socializing Organizational Knowledge: Informal Socialization through Workgroup Interaction

Karen K. Myers

Conclusion: Moving Forward with Communicative Perspectives on Organizational Knowledge

Robert D. McPhee, Heather E. Canary, and Joel O. Iverson

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Heather E. Canary is Assistant Professor in the ASU Phoenix Humanities and Arts
Faculty. Her research interests include family and organizational communication processes, particularly involving issues such as disability and public policy where organizational and family processes intersect.


Robert D. McPhee is Professor of Communication in the Hugh Downs School of Communication at Arizona State University. His research interests include structuration theory, organizational constitution, and communication theory.