Communication in Organizations: Basic Skills and Conversation Models (Paperback) book cover

Communication in Organizations

Basic Skills and Conversation Models

By Henk T. Van der Molen, Yvonne Gramsbergen-Hoogland

© 2006 – Psychology Press

212 pages

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Paperback: 9781841695563
pub: 2005-11-10
Hardback: 9781841695556
pub: 2005-11-10
eBook (VitalSource) : 9780203008294
pub: 2005-11-21
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One of the most important requirements of leadership is effective communication. The idea that some people are natural leaders and that others will never learn to show good leadership is now outdated. It has been replaced by the conviction that leadership and communication skills can be learnt.

Providing a thorough introduction to skilled interpersonal communication, Communication in Organizations consists of three parts. Part I introduces basic communication skills, and makes a distinction between regulating skills, listening skills and sender skills. Part II considers a number of different dialogues: the interview used to gather information, the selection interview, the employment interview, the performance evaluation interview, the personal problems interview, handling complaints, breaking bad news, and the sales interview. Part III is dedicated to conversations in more complex group situations, discussing decision making, conflict management, negotiations and giving presentations.

Practical examples and concrete conversations are used to give students and professionals straight-forward advice on key leadership skills, including motivating people, delegating tasks, leading meetings and overseeing projects. This book will appeal to undergraduate and postgraduate students of psychology as well as those studying business, economics, and the hospitality industry.


This is a book that works! It provides a step-by-step approach to communication, opening with a foundation for listening to and influencing others. Armed with this background, the reader then learns specifics of handling many challenging situations ranging from employee review to complex problem solving. The applications in business are many and range from performance reviews to decision making. Based on extensive research, this book will work in your daily life. It literally sings with possibility." – Allen E. Ivey, Ed.D., ABPP Distinguished University Professor (Emeritus) University of Massachusetts, Amherst

Table of Contents

Part I: Basic Communication Skills. Regulating skills. Listening skills. Sender Skills. Part II: Dialogues. Interviewing. The Selection Interview. The Job-application Interview. The Performance Evaluation Interview. The Personal Problems Interview. Handling Complaints. Breaking Bad News. The Sales Interview. Part III: Group Conversations. Decision-making. Leading Meetings. Conflict Management. Negotiating. Giving Presentations. Exercises. Appendix on Role-plays.

About the Authors

Henk T. Van der Molen is professor of psychology at the Institute of Psychology at Erasmus University Rotterdam, The Netherlands and at the Open University of The Netherlands. He is (co-)author of more than 20 books and 100 articles and chapters, many which concern professional communication skills training. He was President of the Dutch Psychological Society from 1995-2003.

Yvonne. H. Gramsbergen-Hoogland studied personality psychology at the University of Groningen. Thereafter she joined the faculty of Economics at the Hanzehogeschool of Groningen, where she was a trainer in interpersonal skills, developing several widely used programmes. She is involved as freelance trainer in human resources management and (co-)author of four books.

Subject Categories

BISAC Subject Codes/Headings:
LANGUAGE ARTS & DISCIPLINES / Communication Studies
PSYCHOLOGY / Industrial & Organizational Psychology