Computer Systems Experiences of Users with and Without Disabilities : An Evaluation Guide for Professionals book cover
1st Edition

Computer Systems Experiences of Users with and Without Disabilities
An Evaluation Guide for Professionals

ISBN 9781138073487
Published March 9, 2018 by CRC Press
312 Pages 33 Color & 39 B/W Illustrations

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Book Description

This book provides to manufacturers, designers and evaluation professionals the necessary tools for balancing design and the assessment phases during the product lifecycle. It proposes an integrated model of interaction evaluation for a holistic analysis of the user experience by both discussing in details the interaction testing methods, and promoting the involvement of disabled users in human computer interaction evaluation.

Table of Contents

Brief History of Human–Computer Interaction

Historical Progress of Evaluation Models in Human–Computer Interaction Science

Political Movement and the Standards: Accessibility as the First Pillar

Usability and Design Philosophy: The Second and the Third Pillars

From a Fragmented Set of Usability Evaluation

Methods to the Need for a Unified Evaluation Approach

Merging Design and Evaluation of Interaction: An Integrated Model of Interaction Evaluation

Focus Sections

Box 1.1 A Brief Introduction to the Visualization of Networked Data Sets - Giuseppe Liotta

Box 1.2 From WCAG 1.0 to WCAG 2.0 - Massimo Capponi

Box 1.3 GOMS Evaluation Technique - Simone Borsci, Maria Laura De Filippis

Box 1.4 ACCESS and AVANTI Project: International Initiatives toward the User Interface for All - Maria Laura De Filippis, Simone Borsci

Defining Usability, Accessibility, and User Experience

Introduction: Accessibility, Usability, and User Experience in the Human–Computer Interaction

Concept of Accessibility

Usability: From the Small to the Big Perspective

Relationships and Differences between Accessibility and Usability

User Experience


Why We Should Be Talking about Psychotechnologies for Socialization, Not Just Websites

Introduction: The Psychotechnological Evolution

What Is Psychotechnology?

From Artifacts to Psychotechnologies

Psychotechnologies for Socialization

Web 2.0: From a Network System to an Ecosystem


Focus Sections

Box 3.1 The Biopsychosocial Model and Reciprocal Triadic Causation - Stefano Federici and Fabio Meloni

Box 3.2 Positive Technology - Giuseppe Riva

Box 3.3 Mind, Body, and Sex in Cyberspace - Stefano Federici

Box 3.4 Facebook Contribution to the 2011 Tunisian Revolution: What Can Cyberpsychology Teach Us about the Arab Spring Uprisings? - Yousri Marzouki

Equalizing the Relationship between Design and Evaluation

Active Role of Today’s End-User in the Pervasive Interaction with Psychotechnologies

Equalizing the Design and the Evaluation Processes

Intrasystemic Solution from a Psychotechnological Perspective


Focus Sections

Box 4.1 Smart Future Initiative: The Disappearing Computer and Ubiquitous Computing - Simone Borsci

Why We Need an Integrated Model of Interaction Evaluation

Evaluator’s Perspective in the Product Life Cycle

Objectivity and Subjectivity in Interaction: When the System Overrides the User

Problems and Errors in the Evaluation

Discrimination and Matching of Problems and Errors: The Integrated Methodology of Interaction Evaluation

How to Use the Integrated Methodology: The Decision

Process Carried Out by the Evaluator


Why Understanding Disabled Users’ Experience Matters

Disabled Users’ Experience

Modeling Users’ Interaction Behavior: The Simulation Process

Decision Process for User Testing: Sample Selection and Representativeness of Data

Simulation and Selection of Disabled Users for Composing Mixed Samples

Testing Disabled Users


Focus Sections

Box 6.1 How Many People with a Disability Are There in the World? - Stefano Federici and Fabio Meloni

How You Can Set Up and Perform an Interaction Evaluation: Rules and Methods

What Is the Evaluation Process?

UX and Usability: The Importance of the Users Long and Short-Term Use of a Product

Brief Overview of the Techniques for Assessing UX and Usability

Effectiveness and Efficiency of the Evaluation Process and the Management of the Gathered Data

Grounded Procedure for the Management of Data and to Determine the Number of Problems Discovered by a Sample


Evaluation Techniques, Applications, and Tools


Inspection and Simulation Methods of the Expected Interaction

Qualitative and Subjective Measurements for Interaction Analysis

Usability Testing and Analysis of Real Interaction




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Simone Borsci holds a PhD in cognitive psychology at the Sapienza University of Rome and currently works as a researcher at Brunel University of London. His researches are focused on different aspects of interaction: the user experience evaluation of interfaces and artifacts, the user preference analysis before and after use, the application of estimation models for determining an optimized sample size for an evaluation test, and the matching between assistive technologies/medical devices and users’ needs. He is also an author or a contributor of more than 30 publications.

Masaaki Kurosu is a professor at the Open University of Japan. He is also the president of Human-Centered Design Network in Japan. Based on his experience as a usability professional in industry and academia, he proposed the concept of user engineering and the idea of artifact development analysis as well as the new concept of experience engineering. Professor Masaaki received his MA in psychology from Waseda University. He served as a conference chair in many international conferences and is an author or a contributor of more than 40 books.

Stefano Federici, PhD, currently serves as a professor of general psychology and psychology of disability at the University of Perugia, Italy. He is a member of the editorial board of Disability and Rehabilitation: AssistiveTechnology and Cognitive Processing as well as of the Scientific Committee of the International Conference on Space Cognition. He has authored more than 150 international and national publications on cognitive psychology, psychotechnology, disability,sexuality and disability, and usability. He currently leads the CognitiveLab research team at the University of Perugia.

Maria Laura Mele is a psychologist. She received her PhD in cognitive, physiological, and personality psychology from the Interuniversity Center for Research on Cognitive Processing in Natural and Artificial Systems (ECoNA) of the Sapienza University of Rome. Her main research topics are focused on usability and user experience of visual and sonified human–computer interfaces, with a focus on both implicit and explicit cognitive components involved in human interaction processes. She is currently a member of the CognitiveLab research team at the University of Perugia.