Configuration Management: Theory, Practice, and Application, 1st Edition (Paperback) book cover

Configuration Management

Theory, Practice, and Application, 1st Edition

By Jon M. Quigley, Kim L. Robertson

Auerbach Publications

438 pages | 145 B/W Illus.

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Paperback: 9781482229356
pub: 2015-04-16
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Description

Configuration Management: Theory, Practice, and Application details a comprehensive approach to configuration management from a variety of product development perspectives, including embedded and IT. It provides authoritative advice on how to extend products for a variety of markets due to configuration options.

The book also describes the importance of configuration management to other parts of the organization. It supplies an overview of configuration management and its process elements to provide readers with a contextual understanding of the theory, practice, and application of CM.

Explaining what a configuration item is and what it implies, the book illustrates the interplay of configuration and data management with all enterprise resources during each phase of a product lifecycle. It also demonstrates the interrelationship of CM to functional resources.

Shedding light on current practice, the book describes CM baselines, configuration identification, management baseline changes, and acceptance criteria for end products. It also considers testing, inspection and evaluation, related CM standards, and reference data. Coverage includes the product life cycle, the supporting enterprise infrastructure, functional resources, product management, CM elements, data types, and control requirements.

Providing a systems perspective of the various elements of configuration and data management, the book explains how they relate to the enterprise and details proven risk management solutions for when things go wrong.

Reviews

Just finished reading Configuration Management: Theory, Practice and Application, and I must say this is the most comprehensive document I have ever read on the subject. It addresses theory, practice, and application (and reality), with many real-world examples of what happens when the principles of product/configuration management are not followed! My compliments, this is an excellent piece of work.

—Bill Dawson, SVP Product Management, Volvo Group

… the definitive guide to configuration management. No configuration manager should be caught without a copy of this book. … explores not only the technical aspects of the field, but the practical applications of configuration management in a wide variety of industries not just the technology field. … This is a must-read and a worthy addition to the canon of configuration management books that already exist.

Joe Townsend, Configuration Manager, Indiana Public Retirement System

Overall, the book captures the essence and significance of configuration management. It provides the framework, tools, and practices that will enable any enterprise to successfully create and manage a framework for CM in a mass customization world. … A much-needed book and discussion at a critical time in the age of mass customization! The book definitely addresses a subject need in an area which is critical to businesses but is much under the radar in many enterprises, in terms of formal implementation and significance on a daily basis. This is a topic that needs to be emphasized in organizations along with stage gate development, product numbering structures, PLCM strategy efforts, IT framework, and supply chain integration. The authors have done a nice job in emphasizing CM frameworks and integration methods in a value stream of a business.

Sundar Ananthasivan, Director of Global Engineering and Product Development—Couplings, Rexnord LLC

… fantastic reading …. Finally a universal CM guidance which explains, by using practical examples, why configuration management is not only beneficial to the government area but adds tangible value across all market segments.

Dirk Wessel, Chief CM Section, NATO Communications and Information Agency

Bravo! Finally someone has taken the time to write an overall CM guide book in layman terms, too many times as CM professionals we forget the ones who are just learning the CM disciplines. Unfortunately by neglecting this group of practitioners, numerous unfamiliar CM practices have appeared. This book clarifies the individual elements of CM and demonstrates how they are interconnected with all other functional groups by using analogies in a brilliant cohesive structure.

Fay McGuigon, LCS, MCM, MP, Configuration Manager

Great book, lots of information, easy read, and applicable … about time for this book. Many of the concepts apply to the everyday world and not just the corporate or government worlds.

Steve Nissen, Software Quality Assurance, Ball Aerospace & Technologies Corporation

A comprehensive look at configuration management and its theories. Well written and laid out to make it understandable, even to inexperienced CM practitioners. A recommended read.

Sunil Mavadia, CM Department Manager, Digital Globe, LLC

This books takes a broader view on CM than other books on CM. It shows that CM is in much more places than expected.

Dick Terleth, Senior Consultant, ADSE

Table of Contents

DEFINE THE BASIS OF TERMS AND THEIR CONTEXT

Overview of the Product Life Cycle

Questions to Ponder

Introduction

Phases

Development

Introduction

Growth

Maturity

Decline

After the Decline

CM and the Dynamics of Change

Survivability Conditions

Evolution of the Horseless Carriage

Product Market Adaptation

Product Performance Adaptation

CM and Market Adaptations

Mass Customization

Performance Adaptations

Case Studies

Case 1—Product Market Adaptation versus Performance Adaptation

Case 2—Share Design Decision

Overview of the Supporting Enterprise Infrastructure

Questions to Ponder

Introduction

Information Technology

A Brief History of Information and Information Security

Stability of Internal Infrastructure

Overhead, General and Administrative, and Other Cost Elements

Intellectual Property

What Is IP?

What Drives IP?

How It Applies to CM

Why Is It Necessary?

IP and Legal Documentation (Incarnations or Permutations of the Design)

International Traffic in Arms Regulations

Counterfeit Products Circa 800

Functional Resources

Questions to Ponder

Introduction

Project Management

Project Integration Management

Scope Management

Time Management

Project Communications Management

Project Cost Management (Earned Value Management)

Project Quality Management

Project Risk Management

Action Item List

Engineering

Design and Requirements

Simulation and Verification

Bills of Materials and Bills of Documentation

Production

Production Setup

Production Test and Verification

Finance

Legal

Contracts Department

Supply Chain Management

Facilities

Property Management

Configuration Management and Product Management

Questions to Ponder

Introduction

Marketing

Product

Price

Promotion

Place

Marketing and Market Research

Customer Interface

Market Segmentation

Increasing the Complexity of the Product

Embedded Software

Embedded Hardware

System Complexity

Distributed Product Development

Outsourced Coordinated Development

A Configuration Item and What It Implies

Questions to Ponder

Introduction

Serialization

Traceability

Higher Level of Management Controls

CM Planning

Configuration Identification

Change Control

Configuration Status Accounting

Configuration Audit

Metrics

Data Definition, Data Types, and Control Requirements

Questions to Ponder

Introduction

Data Definition

Knowledge Workers Spend 30% of Each Day Looking for Data with a 50% Success Rate

Data, If Found, Contains between 10% and 25% Data Inaccuracies

Lack of Data Cross-References and Coordination

Inadequate Data Definition Resulting in the Data Being Misinterpreted

Inadequate Data Safeguards

Multiple Sources of Truth for the Same Data

Too Much Data and Not Enough Intelligence

A Strict Data Diet

3D Printing

Quantum Computing

Database Transfers

Social Media, Real-Time Video/Images, and Text Messaging

CM and Levels of Quality Business Systems Management

Level I, Policy Management

Level II, Plans Management

Level III, Process Management

Level IV, Procedures Management

Level V, Metadata Management

Level VI, Guidelines Management

Level I, II, III, and IV Requirements Management and CM Planning

Configuration Management

Questions to Ponder

Introduction

Overview of CM

History of CM

Das V-Modell

What Does CM Apply To?

CM Process Elements

Requirements and CM

DEFINE THE INTERRELATIONSHIP OF CM TO FUNCTIONAL RESOURCES

Configuration Management Support of Functional Resources

Questions to Ponder

Introduction

CM and Project Management

Acceptance

DD form-250 Use

CM and Project Integration Management

CM and Scope Management

CM and Time Management

CM and Project Communications Management

CM and Project Cost Management (Earned Value Management)

CM and Project Quality Management

CM and Project Risk Management

CM and Action Item Lists

CM and Engineering

CM and Production

CM and Finance

CM and Legal

CM and Contracts Department

CM and Supply Chain Management

CM and Facilities

CM and Property Management

Time-Phased CM Activities

At Award

Critical Noncontract-Related Activities

Hardware Quality Instruction and Software Quality Instruction

The Program Data Repository Basics

The First 90 Days and Beyond

The 90/90 Rule

CM Interfaces

Program Do’s and Don’ts

The Many Faces of CM

The Property Management Interface

DD-1149, Requisition and Invoice/Shipping Document

Shippers and DIL Deliveries

Certificates of Conformance

Summary

DEFINING CURRENT PRACTICE

Configuration Management Baselines

Questions to Ponder

Introduction

There Are Many Baselines

Functional

Allocated

Developmental

Triggers for Moving from One Baseline to the Next

CM Implications of a Product Baseline

Baselines and Configuration Identification

Phase-Based Item Re-Identification

Validation and Verification in Nongovernmental Sales

Product Acceptance

Configuration Control

Questions to Ponder

Management of a Configuration

CM Is a Management Tool

The CM Tower of Babel

Use Drives the CM Planning and Management Systems Design

Six Sigma

Multiple Build End Item and a Product Baseline

One-Off End Items

Management of Change

Engineering Change Request

Engineering Change Orders

Configuration Verification

Functional Aspect

Aids to Functional Aspect Verification

Systems (Product) Verification

Live Fire Exercise

Analysis, Inspection, Test, and Demonstration Master Plan

Requirements and Closure

Configuration Audit

In-Process Audits

Formal Audits

Material Receipt and Inspection

Goods

Production Material

Process Material

Customer-Furnished Material

WHEN THINGS GO WRONG

When Things Go Wrong!

Areas of Configuration Management Risk

Hardware and Software Integration

Commercial Titan—Intelsat 603

Космос-3М—QuickBird 1

Items Delivered of Unknown Configuration

Ineffective ICWGs

Missile-X Interfaces

Mars Climate Orbiter

Milestone Slips because Metrics Were Not Used to Determine

Where a Project Was

Throwing Decisions over the Fence

Company-Level Procedural Approval Holds Up Multiple

Programs

Inordinate Change Processing Duration and Number of Changes

Low Temperature Microgravity Physics Facility

Lack of Change Implementation after Approval

Apollo 13 Oxygen Tanks

Lack of Control of Item Identification

General Motors Corporation Switch Recall

Undocumented Changes or Part Substitution in Final Product

Solar Maximum Mission

1978 BMW 320i w/Four Speed Getrag Gearbox Pilot Shaft Bearing

Drop-In Replacement Sometimes Not So

Lack of Proper Configuration Control Board Stakeholder Review

Harness Support Bracket Redesign w/o Harness Team Input

Small ICBM Internal Shelf Design

Informal Change Management

Open Loop and Stove Pipe Changes

High Rate of Scrap and Repair

Untested Item Substitution

Maintaining Software and Its Associated Design Documentation

Source Code and Compile

Merge Failure

Lack of Baseline Control

Subassembly of Switch

Insufficient Development Baseline Definitions

Lack of a CM-Managed Functional and Allocated Baseline

Design Baseline Updated from Wrong Revision

Inadequate Training of Those Performing CM Functions

What Is the Point of Processing an Engineering Order

Where Is That Written Down?

No Records to Combat Environmental Violation Allegations

Quotations

TIEMPO, RELATED CM STANDARDS, AND REFERENCE DATA

Test, Inspection, and Evaluation Master Plan Organized

Philosophy of the Master Plan

Benefits of the Master Plan

An Overview of One Approach

System Definition

Test (Verification)

Reliability Testing

So, When Do We Start Testing?

Types of Tests during Development

Inspections

Evaluation (Validation)

Inspection Caveats

Product Development Phases

Conclusion

Appendix: Related Configuration Management Standards

Acronyms

Bibliography

Index

About the Authors

Jon Quigley has worked in a variety of capacities within new product development organizations, including embedded product development engineer, product engineer, test engineer, electrical and electronic systems engineering manager, electrical and electronic verification and test manager, and electrical and electronic process manager.

Jon is on Western Carolina University’s Master of Project Management Advisory Board and Forsyth Technical Community College’s Advisory Committee for the Project Management Program. Additionally, he has taught project management at technical schools, Seattle City University, and a number of businesses. He is also an expert at IT Metrics and Productivity Institute (www.itmpi.org), where he has webinars on a variety of topics.

Kim Robertson started his first company at the age of 18 and has extensive experience in all aspects of business and aerospace, spanning 40 years. He is the author of over 100 discipline-specific training packages, 3 fiction books, and articles for CM Trends and various other trade publications from industrial arts to configuration management and contract management. His interests in education and training development started in his teens. He is a National Defense Industrial Association-certified configuration manager with degrees from Westminster College in mathematics and physical sciences and a master’s degree from the University of Phoenix in organizational management, with a subspecialty of government contracts. His work experience includes wildlife art, photography, electrical circuit design, manufacturing, learning systems design, systems engineering, configuration management, contracts administration, policy and review, intellectual property, corporate audit, corporate finance, supply chain management, marketing, and public speaking. Kim is an associate of Value Transformations LLC.

Subject Categories

BISAC Subject Codes/Headings:
COM032000
COMPUTERS / Information Technology
COM051230
COMPUTERS / Software Development & Engineering / General
TEC009000
TECHNOLOGY & ENGINEERING / Engineering (General)