Conflict Management and Intercultural Communication : The Art of Intercultural Harmony book cover
1st Edition

Conflict Management and Intercultural Communication
The Art of Intercultural Harmony

ISBN 9781138962842
Published February 24, 2017 by Routledge
334 Pages 22 B/W Illustrations

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Book Description

In the globally interconnected world, conflicts often arise as a result of tensions between different cultural perceptions and diverse social preferences. Effectively managing conflicts and harmonizing intercultural relationships are essential tasks of intercultural communication research.

This book seeks to find effective intercultural conflict management solutions by bringing together a group of leading international scholars from different disciplines to tackle the problem. Consisting of two parts, this book covers major theoretical perspectives of conflict management and harmony development in the first and conflict management and harmony development in different cultural contexts in the second. Integrating the latest work on conflict management and intercultural harmony, Conflict Management and Intercultural Communication takes an interdisciplinary approach, adopts diverse perspectives, and provides for a wide range of discussions. It will serve as a useful resource for teachers, researchers, students and professionals alike.

Table of Contents

Introduction (Xiaodong Dai and Guo-Ming Chen)

Part I: Perspectives to the Study of Intercultural Conflict Management

1. Moving From Conflict to Harmony: The Role of Dialogue in Bridging Differences (Benjamin J. Broome)

2. A Dialogic Approach to Intercultural Conflict Management and Harmonious Relationship: Dialogue, Ethics and Culture (Yuxin Jia and Xue Lai Jia)

3. Between Conflict and Harmony in the Human Family: Asiacentricity and Its Ethical Imperative for Intercultural Communication (Yoshitaka Miike)

4. Constituting Intercultural Harmony by Design Thinking: Conflict Management in, for, and about Diversity and Inclusion Work (Patrice Buzzanell)

5. The Development of Interculturality and the Management of Intercultural Conflict (Xiaodong Dai)

6. Transforming Conflict through Communication and Commonground (Beth Bonniwell Haslett)

7. Conflict Face-Negotiation Theory: Tracking Its Evolutionary Journey (Stella Ting-Toomey)

8. The Yin and Yang of Conflict Management and Resolution: A Chinese Perspective (Guo-Ming Chen)

9. Rethinking Cultural Identity in the Context of Globalization: Comparative Insights from the Kemetic and Confucian Traditions (Jing Yin)

Part II: Conflict Management in Cultural Contexts

10. Intercultural Conflict and Conflict Management in South Africa: A Depiction in the Indigenous African Languages Literary Texts (Munzhedzi James Mafela and Cynthia Danisile Ntuli)

11. Cultural Orientations and Conflict Management Styles with Peers and Older Adults: The Indirect Effects through Filial Obligations (Yan Bing Zhang, Chong Xing and Astrid Villamil)

12. Intercultural Communication Management Professionals in the Japanese Linguistic and Cultural Environment (Yuko Takeshita)

13. The Discursive Construction of Identities and Conflict Management Strategies in Parent-Child Conflict Narratives Written by Chinese University Students (Xuan Zheng and Yihong Gao)

14. A Chinese Model of Constructive Conflict Management (Yiheng Deng and Pamela Tremain Koch)

15. The Analysis of Conflicts in an International Business Context (Michael B. Hinner)

16. Intercultural Conflicts in Transnational Merger and Acquisition: A Case of Failed Deal (Juan Du and Ling Chen)

17. Intercultural Challenges in Multinational Corporations (Alois Moosmueller)

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Xiaodong Dai is Associate Professor at the Foreign Languages College of Shanghai Normal University, China. He currently serves as the vice president of the China Association for Intercultural Communication (CAFIC).

Guo-Ming Chen is Professor of Communication Studies at the University of Rhode Island, USA. He is the founding president of the Association for Chinese Communication Studies (ACCS). He served as the executive director of the International Association for Intercultural Communication Studies (IAICS) for six years and is currently the president of the association.


'Intercultural conflict management is becoming a key communication concern. In particular globalization and the emergence of the Internet have led to tremendously increased interactions across cultures. This book addresses critical perspectives, addressing both multiple perspectives and multiple cultural contexts.

The book is well conceptualized, relevant, and that it represents important perspectives. It is a valuable contribution to the field. I strongly endorse it.'Norbert Mundorf, Professor, Harrington School of Communication and Media, University of Rhode Island

'In an environment of change and uncertainty, this book is a significant contribution to the study of intercultural conflict management. Exploring different conflict styles, the anthology addresses interactive issues in conflict negotiation and management in intercultural and multicultural settings. With a theoretical and pragmatic emphasis on a conflict as a co-constructive process of mutual accommodation, the book is a must on the desk of the diversity officer in the school and the corporation.' Nobuyuki Honna, Professor Emeritus, Aoyama Gakuin University

'The chapters in this edited book provide comprehensive discussions on how to manage conflict constructively in diverse cultural contexts. Integrating theory with practice, this book places emphasis on achieving harmony in intercultural contexts. The book is an essential source of reference for students, instructors, researchers, and practitioners in the broad field of intercultural communication.'  Shuang Liu, Associate Professor of Communication, The University of Queensland, Australia

'Conflict Management and Intercultural Communication deals with one of the central issues in intercultural communication studies from diverse perspectives and in multiple cultural contexts. Most of the authors are leading scholars of the field, which ensures the quality of the papers. The book is expected to make original contribution to conflict management studies.' — Sun Youzhong, President, Chinese Association for Intercultural Communication; Vice President, Beijing Foreign Studies University