In a short time span, social media has transformed communication, as well as the way consumers buy, live and utilize products and services. Understanding the perspectives of both consumers and marketers can help organizations to design, develop and implement better social media marketing strategies. However, academic research on social media marketing has not kept pace with the practical applications and this has led to a critical void in social media literature. This new text expertly bridges that void.
Contemporary Issues in Social Media provides the most cutting edge findings in social media marketing, through original chapters from a range of the world’s leading specialists in the area.
• The consumer journey in a social media world
• Social media and customer relationship management (CRM)
• Social media marketing goals and objectives
• Social media and recruitment
• Microblogging strategy
And many more.
The book is ideal for students of social media marketing, social media marketing professionals, researchers and academicians who are interested in knowing more about social media marketing. The book will also become a reference resource for those organizations which want to use social media marketing for their brands.
TABLE OF CONTENTS
Chapter 1 Citizen relationship management by the Government of India through social media channels.
Rajan Gupta, Saibal Pal and Sunil K. Muttoo
Chapter 2 Academia goes social media, MOOC, SPOC, SMOC, and SSOC: The digital transformation of higher education institutions and universities.
Chapter 3 Integrating community and relationship building into universities’ social media marketing: Implications from a case study.
Chapter 4 Social media marketing for B2B: From information to decision to retention.
Roisin Vize and Monique Sherrett
Chapter 5 Social media stakeholder co-creation of celebrities as human brands.
Chapter 6 Social recruitment: Investing in social currency.
Arti Sharma and Arunava Ghosh
Chapter 7 The struggle of secrecy, safety, and security of Social Media and Smartphones
Ronald M. Zochalski, Jr.
Chapter 8 Creating, contributing and consuming behaviour: How rational and afffective appeals in social media facilitate engagement
Rebecca Dolan, Jodie Conduit and John Fahy
Chapter 9 Social media engagement and return on engagement.
Chapter 10 The consumer engagement/return on social media engagement interface: Development of a conceptual model.
Linda D. Hollebeek, Associate Professor, Montpellier Business School/NHH Norwegian School of Economics
Chapter 11 An unexpected journey: The influence of social media on consumer decision-making.
Wolgang Weitzl and Clemens Hutzinger
Chapter 12 Network based choice formation: A review in the context of online communities.
Shameek Sinha and Sreyaa Guha
Chapter 13 Creepy and intrusive: A consumers’ perspective of online personalized advertisements.
Arlonda Stevens and Casey Newmeyer
Chapter 14 Social media measurement and monitoring.
Mudra Mukesh and Anand Rao
Chapter 15 Attitude towards brands and advertisements: Qualitative and thematic analysis of social media data.
Emmanuel Mogaji and Temitope Farinloye
Chapter 16 Strategizing social media presence.
Chapter 17 Salient role and centrality of trust in social media marketing.
Anil Bhat and Nirankush Datta
Chapter 18 Trust relationships in social networks: A typology of strategies for communication between companies and their consumers.
Zandra Balbinot and Sandrine Prom Tep
Chapter 19 Like-influencer framework: A study of factors influencing click of `Like’ option by users on Facebook.
Chapter 20 Mechanisms for incentivizing and encouraging online social interactions - an experiment analysing the role of recommendations and rewards on advertisement sharing behaviour.
Chapter 21 The rise of social media: Implications for emerging markets
Chapter 22 Profiling youth on the basis of their motivations for social media political participation: Implications for political marketers.
Devinder Pal Singh
Chapter 23 Privacy and information trading on social media applications.
Sandhya Narayanan and Richa Agrawal