Emotions in the workplace have until recently been seen as simply a distraction. We often think of work as rational, logical and non-emotional. But organisations are waking up to the key role of emotions and affect at work. Emotions influence how we make decisions, how we relate with one another and how we make sense of our surroundings.
Whilst organisations are slowly embracing the pivotal role of emotions, designers and managers of workplaces have been struggling to keep up. New insights from hard sciences such as neuropsychology are presenting a radically different interpretation of emotions. Yet, workplace designers and facilities managers still rely on measuring non-specific states such as satisfaction and stress.
In this book we attempt to capture modern day interpretations of emotion, looking at emotion in terms of transactions and processes rather than simple cause-and-effect. We entertain the idea of an ‘emotionally intelligent building’ as an alternative to the much-hyped intelligent building. The assertion is that we should create environments that are emotionally intelligent. Rather than focusing on the aptitudes or shortcomings of individuals at work, we should place closer attention to the office environment. It’s not that we are emotionally disabled - it’s the environment that disables us! The ability of you and me to interpret, control and express emotions may not simply be a result of our own make up. A radically different outlook considers how our workspace and workplace debilitates or enables our emotional understanding.
In the modern workplace there are many innovations that can undermine our emotional intelligence such poorly implemented hot-desking or lean environments. Contrariwise there are key innovations such as activity-based working (ABW) that have the potential to enhance our emotional state. Through a series of unique case studies from around the world, we investigate key concepts that can be used by designers and facilities managers alike. No longer should designers be asked to incorporate emotional elements as intangible un-costed ‘add-ons’. This book provides a shot in the arm for workplace design professionals pointing to a new way of thinking based on the emotional intelligence of the workplace.
Table of contents
Chapter 1: Introduction
Leveraging the power of emotion
What do we mean by emotional intelligence?
Feelings or emotions?
From ‘know-how’ to ‘know who’
Chapter 2: Understanding emotions in the workplace
The ABC of the human mind
Emotion in stages
Types of emotion
Emotions in practice
Emotion, mood and temperament
Emotion and the environment
Chapter 3: Can a workspace motivate us?
Form follows function
Form follows emotion
Evolution of the office
What makes people tick?
Maslow’s hierarchy of needs
Affiliation and belongingness needs
Status and esteem needs
Criticisms of Maslow’s hierarchy of needs
Chapter 4: The many faces of the Intelligent Building
The death of permanence
Layers within layers
The emergence of the intelligent building (IB)
The High-Tech Building
The Flexible Building
The Interoperable Building
The Green Building
The Arrival of the ‘Sentient Building’
Chapter 5: The Emotionally Intelligent Building
Defining emotional intelligence
Can a workspace have emotional intelligence?
Defining the Emotionally Intelligent Workplace
Making sense of it all
The Three Dimensions of Workspaces
The green bus
Putting the pieces together
Creating the emotional palette
An emotionally intelligent work setting
Chapter 6: Emotion and the instrumental workspace
Understanding the instrumental perspective
The non-territorial office
Laying down the law
Fitting the person to the workplace
Nomad or vagrant?
Replacing physical walls with psychological walls
The emergence of Activity Based Working (ABW)
The truly territorial office
Chapter 7: Emotion and the aesthetic workspace
Aesthetics and the senses
Aesthetics and emotions
Biophilia and Biomorphic design
Neuroaesthetics and Neuroarchitecture
Chapter 8: Emotion and the symbolic workspace
What is a symbol?
Symbolism and the organisation
The production of space
Investigating a ‘crime scene’
The IKEA Affect
Our Biological Wi-Fi
Chapter 9: Conclusions