Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata, 1st Edition (Paperback) book cover

Creating an Effective Management System

Integrating Policy Deployment, TWI, and Kata, 1st Edition

By Patrick Graupp, Skip Steward, Brad Parsons

Productivity Press

188 pages

Purchasing Options:$ = USD
Paperback: 9781138594951
pub: 2019-07-09
SAVE ~$7.99
Available for pre-order
Hardback: 9781138594982
pub: 2019-07-09
SAVE ~$29.99
Available for pre-order

FREE Standard Shipping!


Despite the vast library of knowledge on Lean tools and models, the majority of Lean implementations fail to sustain themselves over time for lack of what David Mann in Creating a Lean Culture calls "the missing link in Lean" -- the Management System. In turn, however, when organizations try to apply a prescribed, one-size-fits-all, management system they inevitably find that what works for others may not work quite as well in their unique situation. Putting the right pieces in the right places, for the right reasons, is a unique challenge for every organization and no two successful management systems will, or should, be the same.

This book will look at core principles that need to be in place for organization to find their own answers to what a good management system should constitute for them. It will outline key elements, and how they work together as a "system," necessary to achieve overall success in a business. Based on these principles, the authors will demonstrate how we can "act our way into a new way of thinking" which nurtures the latent creativity and motivation of our people instead of trying, and ultimately failing, to "implement" an entire structure or system upon an unwilling workforce.

Based on their extensive experience with organizational development and hands-on leadership in Policy Deployment, TWI and Kata, the authors will describe their own journey in helping organizations discover and develop systems that function like well-designed and smooth-running machines, all the while capturing the humanistic aspects of the foundational skills needed to bring out the inherent synergy of the system. Readers will learn to help their own organizations "connect the dots" between the various pieces of Lean practice they put into play and effectively create their own management systems which ultimately fulfil customers’ needs and expectations.


"We have a poster at our company that reads ‘The systems you have in place are perfectly organized to produce the behaviors you are currently experiencing.’ If you are seeking new behaviors and better results, new systems are the only way to get there. Creating an Effective Management System is just the book to get you started. The decades of experience-based wisdom that Graupp, Steward and Parsons share will set you on a new path to a more joyful organization and the tangible results it will produce."

  • Rich Sheridan, CEO, Menlo Innovations; author of Joy, Inc. and Chief Joy Officer

"A fine book by skilled practitioners that integrates Kata and TWI, with Strategy Deployment in pursuit of an integrated management system. Well done, Skip, Brad and Patrick."

  • Pascal Dennis, president, Lean Pathways Inc.; author of Lean Production Simplified, Andy & Me, Andy & Me and the Hospital, Getting the Right Things Done, and The Remedy

"Systems thinking is, and always has been, a rare commodity in management. It is what separates the ultra-high-performers from the rest. In this practical and engaging book, Patrick Graupp, Skip Steward, and Brad Parsons give a concise and extremely clear explanation of what systems thinking looks like in a healthcare setting. And they do so in a way that translates easily to any type of organization. Highly recommended!"

  • Alan Robinson, co-author of Ideas Are Free and The Idea-Driven Organization

"Patrick Graupp, writing with co-authors has produced an excellent series of books on TWI. This book is no exception. Although generally relevant, the first part of the book is written around hospitals. As such it is a very good introduction to Lean in hospitals, superior to all hospital-focused texts that I know of in the area. It makes use of a combination of a gear-train analogy of Lean systems together with the TWI ‘three-legged stool’ and policy deployment to give concise and practical guidance to hospital administrators, doctors and nurses."

  • John Bicheno, Professor of Lean Enterprise, University of Buckingham

"Patrick Graupp, Skip Steward and Brad Parsons put into context the synergistic relationship between the Toyota Kata patterns that drive continuous improvement, and TWI skills that are essential along the way. The practical nature of the content makes this book a must for any leader working in any organization in any service or industry. Patrick is perhaps the best qualified person in the world in combining the theory of the TWI methods with practical application. Skip has been the driver of merging the skills and the Toyota Kata patterns supported along the way by Brad Parsons. Could the combination of Pat, Skip and Brad be any better for all our benefit?"

  • Oscar Roche, Director, TWI Institute Australia and New Zealand

"Where most books only discuss the successful end state, Patrick, Skip, and Brad describe a system that emerges organically as the various pieces began interacting with one another. In doing so they give us a rare insight into how systems that work actually develop - not as something deliberately engineered and then implemented, but through shepherding the process of learning."

  • Mark Rosenthal, blogger,; Principal, Novayama LLC

"If you are striving to provide an amazing patient experience, eliminate preventable harm, or improve health care outcomes, you must eventually examine your Management System. Your Management System must be capable of improving the work and sustaining those improvements. Graupp, Steward, and Parsons have captured the essence of how improvement in healthcare can be both achieved and sustained. The authors will challenge you to reflect on your own Management System as you strive towards excellence."

  • Charles V. Hagood, DSc, President, Transformational Advisory Services, Press Ganey Associates, Inc

"Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata is insightful – It challenges us to develop management systems where components need to work well together while building strong human relationships. Like the fact the authors explore in greater detail how well PD, TWI and Kata interact with each other. From personal experience, every management system must have these three basic components in order to be effective."

  • Frank Gorena, Director of Operational Excellence, Interiors, Collins Aerospace

"In their wonderful new book, Graupp, Steward, and Parsons have put people where they belong: front and center. It’s the perfect antidote to the mass of tools-focused continuous improvement advice."

  • Dan Markovitz, Markovitz Consulting, author of A Factory of One

"The authors brilliantly illustrate, through numerous examples, how the strength of a management system resides in the understanding of how its key elements work together. Then, how organizations connect the dots and play the game becomes key to sustainable performance improvement."

  • Sylvain Landry, Professor and Associate Director, Healthcare Management Hub, HEC Montréal.

"When Kata was first introduced ten years ago it was very apparent that the power of the combination of the practice and skills of TWI and Kata could be a game changer. Graupp, Steward, and Parsons explain their groundbreaking work and story of accomplishing this in the arena of lean management."

  • Jim Huntzinger, President and Founder, Lean Frontiers, Inc.

Table of Contents

About the Authors. Introduction. Part One: Defining Organizational Purpose. Chapter 1 – How Systems Function Smoothly. Chapter 2 – How to Align the System Components. Part Two: Leading People. Chapter 3 – How We Treat People. Chapter 4 – How We Manage Ourselves. Part Three: Executing Process. Chapter 5 – How We See the Work. Chapter 6 – How We Do the Work. Part Four: Commanding Results. Chapter 7 – Staying on Track. Appendix 1. Appendix 2. Appendix 3.

About the Authors

Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with Highest Honors from Drexel University in 1980. There he learned to deliver TWI from his mentor Kazuhiko Shibuya. Mr. Shibuya was trained by Kenji Ogawa who was trained by the four TWI Inc. trainers sent from the US to help Japan rebuild industry in 1951. Patrick earned an MBA from Boston University while heading Sanyo's global training effort. He was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA where he settled.

Patrick partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, NY that became the foundation for the TWI Institute which has since trained a rapidly expanding global network of over 1100 certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries in the US and around the globe. These efforts were outlined in their book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007 now in its 2nd Edition. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture which was published by Productivity Press in 2010, Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published by CRC Press in 2012, and Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group published by CRC Press in 2014.

Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Mr. Steward is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills; he has spoken both nationally and internationally.

Mr. Steward currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence.

Brad Parsons currently serves as the CEO of NEA Baptist Health System. NEA Baptist is an integrated delivery system located in Jonesboro, Arkansas. Brad has served as CEO of NEA Baptist Memorial Hospital since June of 2012 and was named CEO of the medical group in December of 2015.

NEA Baptist is part of Baptist Memorial Health Care, a physician and hospital organization based in Memphis, TN. Brad joined Baptist Memorial Healthcare Corporation in August of 2008 as an Assistant Administrator at Baptist – Golden Triangle, a 350-bed regional medical center in Columbus, MS. In August of 2010, Brad was promoted to CEO and Administrator of Baptist-Union City, in Union City, Tennessee. Prior to joining Baptist, Brad spent five years as an Assistant Vice President at Decatur General Hospital in Decatur, Alabama.

Brad is originally from Birmingham, AL where he graduated from Birmingham-Southern College with degrees in Business Administration and Leadership Studies. Brad received 2 masters’ degrees from the University of Alabama in Birmingham (UAB) – in Hospital Administration and in Business Administration. Brad is a Fellow in the American College of Healthcare Executives and serves on various community and civic boards.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Production & Operations Management
BUSINESS & ECONOMICS / Workplace Culture