2nd Edition

Critical Incident Management A Complete Response Guide, Second Edition

    248 Pages 26 B/W Illustrations
    by CRC Press

    Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector.

    Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores:

    • The phases of a critical incident response and tasks that must be implemented to stabilize the scene
    • Leadership style and techniques required to manage a critical incident successfully
    • The National Incident Management System (NIMS) and the Incident Command System (ICS)
    • Guidelines for responding to hazardous materials and weapons of mass destruction incidents
    • Critical incident stress management for responders
    • Maintaining continuity of business and delivery of products or services in the face of a crisis
    • Roles of high-level personnel in setting policy and direction for the response and recovery efforts

    Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident.

    The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].

    The Nature of Critical Incidents
    Incident Types
    Common Characteristics
    Politics
    Resources and Resource Coordination
    Uncontrollable versus Controllable Factors

    First-First Responders

    Stages, Phases, and Strategies
    The Prevention and Preparedness Stage
    The Response Stage
    Scene Management Phase
    Executive Management Phase
    Recovery and Mitigation Stage

    Tactical Leadership
    Leadership Variables
    Leadership Style
    Are You a Coach or a Player?
    Practice Makes Perfect
    Problem Assessment
    Risk Assessment
    Decision Making
    Issuing Orders and Directions
    Command Presence
    Civil Liability

    Seven Critical Tasks™
    Establish Control and Communications
    Identify the Hot Zone
    Establish the Inner Perimeter
    Establish the Outer Perimeter
    Establish the Command Post
    Be Flexible
    Establish a Staging Area
    Identify and Request Additional Resources
    The Seven Critical Tasks™ and the First-First Responder
    Active Shooter

    NIMS and ICS
    National Incident Management System: Organizing a
    "Decision-Making Team" for the Effective Management of a
    Major Incident
    Incident Command System

    Hazardous Materials and Weapons of Mass
    Destruction
    The Method to Our Madness
    Classes of Hazardous Materials
    Where We Find Hazardous Materials
    Transportation Vehicles
    Responding to Scenes
    Who’s in Charge?
    Seven Critical Tasks™ for HazMat Response
    Evacuation and Sheltering in Place

    Critical Incident Stress
    Sources of Stress
    Stress Types
    Strategies

    Emergency Operations Center
    Objectives
    Active Shooter Scenario
    Introduction to the Emergency Operations Center
    When Would You Activate an EOC?
    Location, Structure, and Process of the EOC
    Basic EOC Functional Roles and Who Should Fill Them
    Functional Process of the Emergency Operations Center
    Communication and Interaction in the EOC
    EOC Communication, Internal and External

    The Executive Policy Group
    Executive Policy Group Overview
    Communication Models
    Preparation
    Executive Policy Group Preparation Work Flow
    CEO of the Executive Policy Group
    Structure of the Executive Policy Group
    Traps

    Appendix A: ICS Task Checklists
    Appendix B: EOC Task Checklists
    Appendix C: Using the DOT Emergency Response Guidebook
    Index

    Biography

    Vincent F. Faggiano retired from the Rochester Police Department (RPD) after 32 years of service. During his career, he responded to and was directly responsible for managing the response to numerous critical incidents. He was awarded the Medal of Valor for his lifesaving actions at the scene of a barricaded gunman/hostage police-shooting incident.

    John W. McNall has dedicated 40+ years to education, service, training, and consulting in the public safety field. Mr. McNall has conducted executive training and other sessions in major cities such as New York, Boston, Philadelphia, and Chicago, as well in the smallest communities in New York, Pennsylvania, Colorado, and New Mexico.

    Thomas T. Gillespie (Deceased) had a dedicated and distinguished career in law enforcement, the Army, and private sectors until his death in 2004. He performed extensive training for businesses—as well as federal, state, and local law enforcement—on such topics as policy, procedure, and executive and supervisory programs, among many others.

    "… a thorough training tool for the rapid onset issues that most emergency managers deal with."
    Natural Hazards Observer, May 2013