Critical Incident Management : A Complete Response Guide, Second Edition book cover
2nd Edition

Critical Incident Management
A Complete Response Guide, Second Edition

ISBN 9781439874547
Published November 15, 2011 by CRC Press
248 Pages - 26 B/W Illustrations

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Book Description

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector.

Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores:

  • The phases of a critical incident response and tasks that must be implemented to stabilize the scene
  • Leadership style and techniques required to manage a critical incident successfully
  • The National Incident Management System (NIMS) and the Incident Command System (ICS)
  • Guidelines for responding to hazardous materials and weapons of mass destruction incidents
  • Critical incident stress management for responders
  • Maintaining continuity of business and delivery of products or services in the face of a crisis
  • Roles of high-level personnel in setting policy and direction for the response and recovery efforts

Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident.

The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected]

Table of Contents

The Nature of Critical Incidents
Incident Types
Common Characteristics
Resources and Resource Coordination
Uncontrollable versus Controllable Factors

First-First Responders

Stages, Phases, and Strategies
The Prevention and Preparedness Stage
The Response Stage
Scene Management Phase
Executive Management Phase
Recovery and Mitigation Stage

Tactical Leadership
Leadership Variables
Leadership Style
Are You a Coach or a Player?
Practice Makes Perfect
Problem Assessment
Risk Assessment
Decision Making
Issuing Orders and Directions
Command Presence
Civil Liability

Seven Critical Tasks™
Establish Control and Communications
Identify the Hot Zone
Establish the Inner Perimeter
Establish the Outer Perimeter
Establish the Command Post
Be Flexible
Establish a Staging Area
Identify and Request Additional Resources
The Seven Critical Tasks™ and the First-First Responder
Active Shooter

National Incident Management System: Organizing a
"Decision-Making Team" for the Effective Management of a
Major Incident
Incident Command System

Hazardous Materials and Weapons of Mass
The Method to Our Madness
Classes of Hazardous Materials
Where We Find Hazardous Materials
Transportation Vehicles
Responding to Scenes
Who’s in Charge?
Seven Critical Tasks™ for HazMat Response
Evacuation and Sheltering in Place

Critical Incident Stress
Sources of Stress
Stress Types

Emergency Operations Center
Active Shooter Scenario
Introduction to the Emergency Operations Center
When Would You Activate an EOC?
Location, Structure, and Process of the EOC
Basic EOC Functional Roles and Who Should Fill Them
Functional Process of the Emergency Operations Center
Communication and Interaction in the EOC
EOC Communication, Internal and External

The Executive Policy Group
Executive Policy Group Overview
Communication Models
Executive Policy Group Preparation Work Flow
CEO of the Executive Policy Group
Structure of the Executive Policy Group

Appendix A: ICS Task Checklists
Appendix B: EOC Task Checklists
Appendix C: Using the DOT Emergency Response Guidebook

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Vincent F. Faggiano retired from the Rochester Police Department (RPD) after 32 years of service. During his career, he responded to and was directly responsible for managing the response to numerous critical incidents. He was awarded the Medal of Valor for his lifesaving actions at the scene of a barricaded gunman/hostage police-shooting incident.

John W. McNall has dedicated 40+ years to education, service, training, and consulting in the public safety field. Mr. McNall has conducted executive training and other sessions in major cities such as New York, Boston, Philadelphia, and Chicago, as well in the smallest communities in New York, Pennsylvania, Colorado, and New Mexico.

Thomas T. Gillespie (Deceased) had a dedicated and distinguished career in law enforcement, the Army, and private sectors until his death in 2004. He performed extensive training for businesses—as well as federal, state, and local law enforcement—on such topics as policy, procedure, and executive and supervisory programs, among many others.


"… a thorough training tool for the rapid onset issues that most emergency managers deal with."
Natural Hazards Observer, May 2013