Cultural Competence for Public Managers: Managing Diversity in Today' s World, 1st Edition (Hardback) book cover

Cultural Competence for Public Managers

Managing Diversity in Today' s World, 1st Edition

By Espiridion Borrego, Richard Greggory Johnson lll

Routledge

414 pages | 4 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781439828076
pub: 2011-08-17
SAVE ~$15.19
$75.95
$60.76
x
eBook (VitalSource) : 9781315095219
pub: 2017-09-25
from $37.98


FREE Standard Shipping!

Description

Our increasingly globalized society demands a higher level of sophistication when working cross-culturally and internationally in local, state, and federal governments; tribal corporations; and nonprofit organizations. Cultural Competence for Public Managers offers guidance on how to become a leader in developing cultural competence in your organization. It provides a conceptual foundation and successful examples for developing cultural competence, including competencies for international collaborations.

The authors clearly define terms and provide their own cultural competence model that will add significantly to the current field. They describe the rapidly changing worldwide demographics that are bringing new cultures into many countries and societies. They also examine the issues that culturally diverse landscapes create in the United States, Asia, Europe, Africa, and Latin America, highlighting the differences between assimilationist and the multicultural viewpoints. Drawing on a wide range of examples from universities; local, state, and federal governments; health care service providers; and nonprofit organizations, the book illustrates management practices that are then extended into the relevant cultural context. It also includes examples of cultural missteps and cultural competencies that have worked in practice.

Written in an accessible format and style, the book provides practical and useful standards and performance measures, proven coaching and mentoring guides, as well as templates, checklists, exercises, and guidelines. It includes a DVD with coaching guides, checklists. Organized thematically, the book defines the scope of cultural competencies, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees.

Table of Contents

INTRODUCTION TO CULTURAL COMPETENCE: DO I REALLY NEED TO BE CULTURALLY COMPETENT?

Why Cultural Competence Is Important

Introduction to and Short History of Cultural Competence

Why Public Managers Need to Be Culturally Competent

Obstacles to Cultural Competence

Cultural Characteristics

Perceptions of Time

Other Dimensions of Culture

Questions That Need to Be Asked about Cultural Competence

Why a New Cultural Competence Model Is Needed

What Public Managers Need to Know about Cultural Competence as a Leadership Competence

Top 10 Reasons Why Cultural Competence Is Important

Summary and Conclusion

How Globalization and Immigration Are Changing the World

Introduction

The United

Central and Latin America

Africa

Additional Commentary on Generational Issues

Additional Commentary on International Cultural Issues

Summary and Conclusion

Defining Cultural Competence for Public Managers

Introduction

Research on Cultural Competence

Definitions of Cultural Competence

Cultural Intelligence and Its Contribution to Cultural Competence

Cultural Intelligence and Leadership

Understanding Diversity, Social Equity, and Cultural Competence

Summary and Conclusion

Cultural Competencies

Introduction

Developing the Foundation Cultural Competencies

Foundation Cultural Competencies

Respecting and Understanding Culture

Communicating with Culturally Diverse Employees

Creating Common Ground or a Shared Culture

Being Adaptable and Flexible

Inclusiveness as a Way to Create Effective Teams and Collaboration

Summary and Conclusion

CULTURAL COMPETENCE FOR EXECUTIVES, MANAGERS, SUPERVISORS, AND EMPLOYEES

Experiences from Successful Multicultural and Diversity Programs

Introduction

Cross-Cultural Lessons

The Multicultural Leadership Program

Examples of Public Sector Initiatives

Learning from the Private Sector and Public Sector Initiatives

Summary and Conclusion

Cultural Competencies for Executives

Introduction

Cultural Competencies for Executives

The Political Appointee and Career Civil Servants

Major Department Heads

Leveraging Diversity

Creating the Future by Leveraging Diversity as a Strategic Goal

Preparing the Organization to Be Culturally Competent: Shaping the Organizational Culture

Communicating to Inspire Diverse and Multicultural Employees

Developing and Mentoring Managers to Be Culturally Competent

Summary and Conclusion

Cultural Competencies for Middle Managers and Supervisors

Introduction

Cultural Competencies for Managers and Supervisors

Developing Culturally Competent Managers

Mentoring Multicultural Managers

Becoming a Culturally Competent Mentor

Mentoring Career Skills

Supervisors

Summary and Conclusion

Cultural Competencies for Employees

Introduction

Cultural Competencies for Employees

Establishing Leadership Cultural Competencies for Employees

Developing a Long-Term Career Plan

Creating a Long-Term Career in Diverse and Multicultural Organizations

Acquiring Diverse and Multicultural Mentors

Creating Relationships with Diverse and Multicultural Employees

Executive Protocols and Manners

Summary and Conclusion

BUILDING THE CULTURALLY COMPETENT ORGANIZATION

Establishing the Organizational Cultural Competence Framework

Introduction

The High-Performance Organization

How Current and Future Situations Set the Stage for Culturally Competent Practices

Reasons for Culturally Competent Policies

The Culturally Competent Organization

Defining Diversity

Creating Culturally Competent Practices

Creating a Supportive Organizational Climate

Summary and Conclusion

Human Resource Management and Cultural Competence

Introduction

The Evolving Field and Its Inattention to Diversity

Managing Diversity

Obstacles in Diversifying HRM Curricula: A Lack of Teacher Preparation and Coverage

Why Is HRM Curricular Reform Needed?

Elements of Diversity

Creating Culturally Competent Orientation Programs

Cultural Competence Organizational Measures

Human Resources as the Feedback Loop for Policy Development

Summary and Conclusion

Using Cultural Competence to Develop International Collaborations

Introduction: Cultural Competence in Context

Race Theory

What’s Up with Xenophobia?

The Recent Passage of Arizona’s Controversial Bills

International Collaborations for Public Managers

Creating International Opportunities

Developing International Relationships

Universities and International Collaborations

Working through Difficult Issues

Maintaining International Relationships

Summary and Conclusion

CASES IN CULTURAL COMPETENCE

Cultural Competence in Health Care

Introduction

The Federal Government’s Role in Developing Cultural Competence in Health Care

Delivery of Services

Culturally Competent Health Administration

Culturally Competent Hospital Administration

Culturally Competent Human Services Administration

Additional Resources on Cultural Competency in Health Care

Medical Tourism

Summary and Conclusion

Cultural Competence in Higher Education

Introduction

Reasons for Higher Education Cultural Competency Models

The Tilford Group Cultural Competence Model

Challenges in Building a Cultural Competency Curriculum

Overcoming Obstacles to Culturally Competent Faculty

Cultural Competence for University Administrators

Summary and Conclusion

Resolving Difficult Employee Issues

Introduction

Defining the Types of Employee Problems

Discovering the Real Problem or Issue

Working through Emotionally Charged Issues

Communicating to Resolve Issues

Moving beyond the Issues

Summary and Conclusion

The Human Resource Office: The Last Resort

Introduction

When to Use Human Resources in Troubleshooting Difficult Issues

Setting the Stage for Using Human Resources as an Impartial Mediator

Using Human Resources as an Early Warning System

Establishing a Long-Term Relationship with Human Resources

Summary and Conclusion

WHERE DO WE GO FROM HERE?

What the Future Holds: More Change

Introduction

What Tomorrow Will Look Like

The Changing Face of Organizations

Remaining a Step Ahead

Culturally Competent Leadership for Tomorrow

Appendix

References

Index

About the Authors

Espiridion Borrego, University of Texas Pan American, Edinburg, USA

Richard Gregory Johnson III, University of Vermont, Burlington, USA

Subject Categories

BISAC Subject Codes/Headings:
POL000000
POLITICAL SCIENCE / General