Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone, 5th Edition (Paperback) book cover

Customer Service Over the Phone

Techniques and Technology for Handling Customers Over the Phone, 5th Edition

By Stephen Coscia

CRC Press

144 pages

Purchasing Options:$ = USD
Paperback: 9781578200467
pub: 1999-01-11
$25.95
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Hardback: 9781138412224
pub: 2017-07-27
$195.00
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eBook (VitalSource) : 9780429079559
pub: 1999-01-11
from $12.98


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Description

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

About the Author

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications