Developing Quality Systems in Education

Part I Some general and theoretical issues 1 Introduction: the concern for quality 2 The consumer paradigm in public management 3 Quality issues in higher education: a post-modern phenomenon? 4 The idea of quality: voicing the educational 5 Total Quality Management in education: the theory and how to put it to work 6 Is there a place for Total Quality Management in higher education? 7 Staff appraisal training and Total Quality Management Part II Higher education 8 Total Quality Management in higher education: learning from the factories 9 Bringing total quality improvement into the college classroom 10 Doing Total Quality Management the hard way: installing BS 5750/ISO 9001 at the University of Wolverhampton 11 A foot in two camps: doing BS 5750/ISO 9001 in higher education and industry Part III Further and vocational education 12 A quality journey: the experience of Avon Training and Enterprise Council 13 From systems to leadership: the development of the quality movement in further education 14 Listening to the voice of the customer 15 Sandwell College and BS 5750: a syncretistic pilgrimage? Part IV Schools 16 The application of quality management principles in education at Mt Edgecumbe High School, Sitka, Alaska 17 The Buckpool experience of developing quality systems 18 On the road to quality 19 Networking for quality improvement: a Local Education Authority strategy

Biography

Geoffrey D. Doherty is Professor and Dean of the Faculty of Education at the University of Wolverhampton.