Differentiation Strategy : Winning Customers by Being Different book cover
1st Edition

Differentiation Strategy
Winning Customers by Being Different

ISBN 9781032222325
Published June 1, 2022 by Routledge
204 Pages 68 Color & 13 B/W Illustrations

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Book Description

This comprehensive and richly illustrated book explains how to create a differentiation strategy—a strategy for being different in a way that causes customers to prefer your products and services to those of your competitors.

Filled with frameworks, tools, and templates, this book will enable you to create a compelling answer to your customers’ most fundamental question: Why should I buy from you instead of your competitors? What makes you different? The first half of the book provides an in-depth analysis of the concepts and principles that underlie the practice of differentiation, including the meaning of competitive advantage, competitive strategy, and customer-perceived value. The second half of the book explains how to create a differentiation strategy by identifying the target of your strategy, using customer research and creative problem-solving to design a unique offering, devising a value proposition that emphasizes a key benefit and the reasons to believe you will deliver the benefit, and designing the activity system that will implement your differentiation strategy.

Business leaders in companies large and small, business students, and leaders in government, higher education, and the non-profit sector will gain a deep understanding of all that goes into creating a successful, difficult-to-copy differentiation strategy.

Table of Contents

1. Competition 2. Value 3. Benefits 4. Functions 5. Offerings 6. Differentiation 7. Segmentation 8. Attributes 9. Actions 10. Research 11. Creative Problem-Solving 12. The Value Proposition 13. The Activity System 14. The Strategy Process

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Kevin Holt uses a combination of facilitated workshops and customer research to help organizations devise differentiation strategies that work. His hands-on experience makes him uniquely qualified to write this book. He has worked as a development officer and consultant in the hotel industry, where he sat on the executive committee of a national hotel chain, owned a small business, and, since 2001, conducted consulting and workshop engagements in the USA and in London, Geneva, Singapore, and Delhi. Kevin received a BS degree from the University of Wisconsin-Madison and an MBA from Arizona State University. He has developed an e-learning course that complements this book. For more information, go to www.differentiationstrategy.com.


"Differentiation Strategy: Winning Customers by Being Different should be required reading for every board and leadership team. Kevin’s explanation of the principles and practice of differentiation is extraordinary."
G. Peter Bidstrup, Founder and emeritus CEO of Doubletree Hotels


"Kevin is our secret weapon. The process described in Differentiation Strategy: Winning Customers by Being Different has helped several of our clients differentiate their products and dominate their markets to the tune of hundreds of millions of dollars."
Sheila Kloefkorn, CEO, KEO Marketing, Inc.


"We retained Kevin to facilitate a workshop guided by the framework in Differentiation Strategy: Winning Customers by Being Different. Our new strategy played a major role in growing our company from 60 hotels under management to more than 100."
John Hamilton, Executive Vice President, Pyramid Hotel Group


"Read Differentiation Strategy: Winning Customers by Being Different and learn how to create a strategy that leaves your competitors in the dust. The chapter on creative thinking, alone, is worth the price of the book."
Woody Wade, Author of Scenario Planning: A Field Guide to the Future