In current, uncertain times, it is important for businesses, whether private, public or third sector, to prepare for unexpected impacts. This book offers a way forward that brings the individuals and their employers together to deliver a future that is ready to take advantage of opportunities, be ready for threats, "do sustainability" and save money at the same time.
Do More with Less takes conventional improvement techniques and suggests new ways to deploy them to improve both Efficiency and Effectiveness of organisations. The proposed programme is cost-neutral since it can be paid out of the reduction of inefficiency and ineffectiveness: wasted time, effort, materials and budget. At a strategic level, this book introduces a key performance indicator linking resource use to corporate effectiveness, thereby bringing together sustainability, business success and waste reduction. The contents then cover the entire improvement process from initial audit through to implementing the improvements together with useful suggestions on ways to maintain the success and to control the gains. Techniques such as problem spotting and developing real-world solutions are presented as well as the necessary communications and marketing tools to support the improvement process.
This book is aimed at individuals who wants to make a difference at work personally and at organisations that want to be successful in difficult and uncertain times. It presents ideas and techniques that are easy to learn, simple to carry out and practical to everyone.
Table of Contents
Acknowledgements, Introduction, Part 1 – Background to, Chapter 1 Uncertainty, Sustainability and Waste, Uncertainty, Everyday Sustainability, Bad Weather and Climate Change, Waste, Chapter 2 Energy Productivity, Using energy at work, Overall Effectiveness, Energy Productivity, Chapter 3 Technology, People and Process – the components of Everyday Sustainability, Technologies and Capabilities, Easy, Simple and Practical, People and their Behaviour, Managing Processes Examining the way we work, Technology, People and Processes, Chapter 4 Understanding what is happening at Work, Things we do every day, Value Adding and Value Enabling, The Current State, Technology – the questions to ask, Dealing with People, Chapter 5 Conducting an energy Use Audit, Identifying the assets at work, Asset Care, Water, Maintenance, Facilities Management, Early Warning Systems, Data: Measuring, Collecting and What else?, Chapter 6 The Analysis: Problems and Solutions , Management Frameworks for analysis, Looking for Trouble, End to End, Analysing the Problem, Common wastes, Waste from emails and internet searches, Workplace Improvements, Carrying out a 5S improvement action, 5S and Reuse, DMAIC analysis, The Most Likely Cause – the Cause Effect Analysis, The Root Cause Analysis, Chapter 7 The Hard Part: Implementing Solutions and Controlling the Gains, Improve, Easy, Simple, Practical, Defining and Assessing the Needs, What?/ How? When a solution is not a solution yet, Planning and Implementing an Improvement project, Tools and Techniques, Developing a simple project plan, Lean Project Management, Risks, Improvement – integrating technology, people and process, Change! Do things differently, Do different things, The Switching Costs, Controlling the Gains, The PDCA cycle, Chapter 8 The Boss’ Action Plan, Not the boss yet? Tools and techniques, Chapter 9 Selling it! Identifying benefits, Saving Energy with marketing tools and techniques, The Marketing Mix model, Active persuasion, Chapter 10 Keeping it going, The Supporting Acts, Equipment Upgrade, Support, Training, Innovation, The 3Rs: Respect, Recognition and Reward, Gain Share, Continuous Improvement – the role of the Change Agent, Supply chain and Customers, Internal and External marketing and communications, A Coherent and Consistent Strategy, Appendix 1 Overall Effectiveness and the Energy Productivity KPI framework, Appendix 2 Glossary of Tools and Techniques, Appendix 3 The House of Quality – an analysis framework for just about everything, Index
Uly Ma is an experienced and motivating consultant with more than 20 years of experience in operational process effectiveness. Following his doctorate research, Uly trained as a metallurgist and worked in product development. He worked for the UK Government’s energy efficiency programme in the 1990s and has since been providing process improvement and sustainability advice to both the private and public sector. His project NoWaste®, utilised during the London Olympics construction, is now part of the London 2012 Learning Legacy.