Effective Communications for Project Management  book cover
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1st Edition

Effective Communications for Project Management




ISBN 9781420062465
Published November 28, 2007 by Auerbach Publications
240 Pages - 50 B/W Illustrations

 
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Book Description

Effective communication on projects is a challenging, ongoing process for project managers and stakeholders at all levels within an organization. Project managers experience  the greatest challenge due to the nature of their position. They set up and regulate communications that support a project overall. 

Effective Communications for Project Management examines elements of effective communications and describes the role that a Project Management Information System (PMIS) has in helping project managers become better communicators. Based on the author’s practical experience and insight as a project and program manager, the book describes the role of personaltiy and its effect on the communications process. It also details the seven elements of effective communications:

  • Applying active and effective listening
  • Preparing the communications and establishing an issues management process
  • Drafting and publishing documentation
  • Conducting meetings
  • Giving effective presentations
  • Developing and deploying a project website
  • Building a project war room

Containing examples and checklists that are adaptable to almost any project environment, this book is an invaluable resource that not only demonstrates how to attain effective communications, but also how communications can effect a project’s bottom line.

Table of Contents

  THE ELEMENTS OF PROJECT COMMUNICATIONS
Understanding the Communications Process
The Communications Process
Sender and Receiver
Message
Medium
Feedback
Variables
Setting
At the Center
A Difficult Process
Getting Started
PROJECT MANAGEMENT INFORMATION SYSTEM (PMIS)
Definition and Components
Key Characteristics
Roles
Developing an Automated PMIS
Data vs. Information
Types of Repositories
Fine Distinction
Never-Ending Construction
Getting Started
PERSONALITY STYLE AND COMMUNICATIONS
Caveats
Many Models
Myers-Briggs Temperament
Birkman Model
Color Code
Multiple Intelligences
Enneagram
Herrmann Brain Dominance
Organizational Engineering
Many More Models
Getting Started
APPLYING ACTIVE AND EFFECTIVE LISTENING
PMIS Contributions
Active and Effective Listening
Two Important Reasons
Why Few People Listen Effectively and Actively
Four Steps for Effective and Active Listening
Hear
Clarify
Interpret
Respond
Most Important Skill
Getting Started
PREPARING THE COMMUNICATIONS MANAGEMENT PLAN AND ESTABLISHING THE ISSUES MANAGEMENT PROCESS
PMIS Contributions
Communications Management Plan
Purpose
Characteristics
Challenges
Implementation Suggestions
Issues Management
Getting Started
DRAFTING AND PUBLISHING DOCUMENTATION
PMIS Contributions
Why Writing Matters
Too Little Importance
PM as Writer
Documentation Phases
Defining Readers
Determining Goals
Conducting Research
Preparing an Outline
Creating the Document
Properness
Conducting the Review
Revising the Manuscript
Receiving Approval or Disapproval
Publishing or Distributing the Document
Maintaining and Updating Documents
Different Types of Supporting Material
Common Types of Documentation
The Project Manual
The Right Amount
Getting Started
CONDUCTING MEETINGS
PMIS Contributions
Reasons for Meetings
Reasons for Meeting Failure
Indicators of Poor Meetings
Key Steps for Successful Meetings
Planning the Meeting
Conducting the Meeting
Following Up on Results
Passing through the Impasse
Dealing with “Bad Eggs”
Worst and Best of Times
Virtual Meetings
Rules for Meetings
Getting Started
GIVING EFFECTIVE PRESENTATIONS
PMIS Contributions
Many Opportunities to Present
Loss of Effectiveness
Types of Presentations
Characteristics of an Effective Presentation
Preparation
Rehearsal
Delivery
Post-Delivery
Summary
Getting Started
DEVELOPING AND DEPLOYING A WEB SITE
PMIS Contributions
Three Main Advantages
Two Main Challenges
Important Guidelines
Sharing And Visibility
Getting Started
BUILDING WAR ROOMS
PMIS Contributions
Many Pluses
Key Steps
Challenges
Getting Started
THE KEY TO EFFECTIVE LEADERSHIP
REFERENCES
GLOSSARY
            

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