Electronic Resources : Use and User Behavior book cover
1st Edition

Electronic Resources
Use and User Behavior

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ISBN 9780789003720
Published March 25, 1998 by Routledge
154 Pages

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Book Description

In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more!

In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as:

  • achieving consistency in reference service through “shared values”
  • the concept of tiered reference services (based on survey research)
  • the little-discussed “art” of reference desk scheduling
  • the importance of knowing your user and making appropriate accommodations
  • partnerships in reference services
  • techniques for conducting reference rovering
  • the advantages of print
  • fostering widely grounded research through reference service
  • why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision

    Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Table of Contents

Contents Introduction

  • Use and Users: Some Theories
  • Modeling the Users of Information Systems: Some Theories and Methods
  • Internet: Organization and Searching
  • The Retrieval Power of Selected Search Engines: How Well Do They Address General Reference Questions and Subject Questions?
  • Visual Maps of the World Wide Web: Helping the User Find the Way
  • Search Tactics of Web Users in Searching for Texts, Graphics, Known Items, and Subjects: A Search Simulation Study
  • Geographic Information Systems
  • Geographic Information Systems in Library Reference Services: Development and Challenge
  • Managing Electronic Resources
  • Managing Reference Services in the Electronic Age: A Competing Values Approach to Effectiveness
  • Patron Attitudes Toward Computerized and Print Resources: Discussion and Consideration for Reference Service
  • Index

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